Don't know if this will help or not, but it can't hurt....

 

1) Have you tried ipconfig /release and then ipconfig /renew?  This refreshes your IP configuration.

2) I had a problem similar to this at one time and it was a firewall issue.  Try shutting down the Windows and any other anti-virus FIREWALL (not the anti-virus program itself).

 

If any of this seems to help, let me know and I'll see if there is any thing else I can provide that could assist you!

 

TechladyNOLE!!:smileyhappy:

I'll try it, but where to I enter those commands? 

Forgive me if I'm telling you something you already know, but I was not sure if you knew where to go to turn off the firewalls.  Go to START, Control Panel, Windows Firewall and TURN OFF the firewall until you can rule it out as a problem.  If this doesn't seem to be the issue, you can go back in and click on turn on firewall to get the firewall back up.

 

As far as a firewall with your anti-virus, without seeing your computer or knowing what anti-virus you are using, I couldn't tell you how to temporarily turn it off.  With the issue I faced, it WAS MY ANTI-VIRUS' FIREWALL THAT WAS THE ISSUE.  However, this was a problem I faced at work and we have hardware firewalls and didn't need the software firewall anyway, so there wasn't a big issue in having to turn it off. 

 

At least you can start the troubleshooting here, and rule these items out.

Go to START, choose Run.  When you get the box, type in cmd (this is short for command).  This will bring up a black box with a path at the top.  At that point,  type in:

 

ipconfig /release

 

After you've done this, it will take just a moment and will bring back a listing of ip configurations with 0.0.0.0, etc.  That way you know the command took. NOW, type in:

 

ipconfig /renew

 

Give it just a few secs and it will return a new IP address that will have 4 octets (example, 192.168.100.2).  It will also give you other information, but this lets you know that you have reset, basically refreshed, your ip configuration.  This will assist if it somehow got "hung up" or something.

 

If this doesn't work, let me know and we'll keep working on it. :womanvery-happy:

flowfast,

 

I don't know how to try another browser.  I am getting these errors when trying to email from QuickBooks, which worked fine up until last week.  I think I messed things up when I tried to set up an account in Windows Mail (which I still can't do).  I was in and out of the internet info stuff and I have no idea what I might have changed.  Even so, like I said, Windows Help & Support has said my connection is lost from day one.

techladynole,

 

I tried turning off the firewall...it didn't change anything.  I am using Windows Defender and I don't know how to change that.

I tried ipconfig/release and I got the message "The requested operation requires elevation."  What does that mean?  After the C prompt I have: \Users\Laura> .  I believe having the Business edition is making this more complicated, but I may be wrong.   

flowfast,

 

Windows Mail replaced Outlook Express.

 

When I go to Mail from the Control Panel, a box pops up: Mail Setup - Laura.  It has three options: Email Accounts, Data Files (Change settings for files Outlook uses to store email messages and documents), Show Profiles (Setup multiple profiles of email accounts and data files). 

 

When I open Profiles, the window has one tab: General.  "Laura" is the profile.  When I open "Properties" from that window, I get Email accounts or Data Files.  Is this helpful?