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Natureboy71

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23 years ago

0

7368

February 27th, 2004 20:00

Terminal Service Window slow/crashes after 4pm?

I am running a basic Terminal Service Window software program (business till, clients profiles ect) that connects via Lyinksys routers.  My server is running Server 2003.  Where my server is located runs completely fine with two computers connected locally there, the internet connection there is cable.   My other business location, I had to go with a different ISP running DSL hi-speed.   My connections are fine and speed tests seem fine.  But usually after 4 pm when I assume the internet gets busy, the terminal service window is slow, stalls, freezes and crashes to a point that I can not even connect to my server. 

Now some had said that because it has to go through a "Pipeline" of 10 megs between the two differenet ISP, this could create a problem, when it could stay in the same network.  Also once the internet gets busy, the DSL ISP will crash every so ofter and not even work.  I NEVER have any problems with my cable side.  

Would it make sense to get cable at the all the locations ( I couldn't in the first place because it was not run to the building, now I am looking at wireless cable option they have) so it is in the same network?

Also the download side of non-server side would be much faster than regular hi-speed cable with this wireless.

I could also upgrade the upload speed at the server too if needed, which is obviously pretty important.

I have ping'd the server, which results look good, so this has me confused but since I always seem to have trouble with this ISP's DSL it makes some sense to me.

Am I going down the right road to this?  I can't run my business like this?   Any help or advice would be greatly apprieciated.  Thanks.

 

James

  • 214

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    Posted March 2nd, 2004 19:00

    bump
  • jwatt

    4446 Posts

    214

    0

    Posted March 3rd, 2004 00:00

    Natureboy,

    There are more variables associated with cable speed (throughput, actually) than there are with DSL speed. How much latency there is even within one ISP's network depends on how the ISP has provisioned their network. Between ISPs, there are generally more variables related to how the two networks are interconnected.

    The interconnect may be more or less than 10 mbits. And throughput typically doesn't vary as much on a DSL connection as on a cable connection, because of differences in the way DSL and cable networks are built out.

    Going to wireless, even from the same ISP, is likely to have the opposite effect from what you want. The chances that the interconnection of a wireless network is the same as the interconnection of a cable network are the same is very low.

    You should look at the level of DSL service you have. Is it ADSL or SDSL? The "A" in ADSL stands for asymmetric, while the "S" in SDSL stands for symmetric. So an ADSL connection by design has more throughput in one direction, towards the customer, than the other, towards the ISP. SDSL, on the other hand, provides the same throughput in both directions. You should expect to see no more than about eighty percent of the rated speed of the connection because of overhead associated with the way DSL works.

    The reduction in speed in the afternoon may be caused by a variety of factors other than overall load. For example, the sun may hit the telephone company's connector box in the afternoon and increase the resistance of a connection by heating.

    You said you've already determined that the ping timing between the DSL-connected site and your central site doesn't vary as a function of the time of day. You might want to try the "ping" with a larger packet size. Some kinds of problems are sensitive to the size of the data packet.

    The Microsoft "ping" command uses " -l (size) to vary the packet size. Try -l 1472. The times will increase because of the larger packet size, but they should be consistent. You can also use the "tracert" utility to determine the path taken between the remote and central sites. That will give you an idea how many routers are traversed.

    You may also want to involve your DSL ISP in the problem. If you're paying for business-grade DSL, they should be willing to assist you in getting what you're paying for. They can check the DSL circuit for noise margins and evidence of other problems remotely, and typically at no cost.

    Jim