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orotosan

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18 years ago

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orotosan

3 Posts

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10389

April 5th, 2009 07:00

Usb Modem Huawei E172 with Dell D830, installation problem

Hi ,

I have a Dell D830 and I'm trying to install the Vodafone Usb Modem Huawei E172.

I think the problem is that the hardware does not install correctly in the hardware wizard. When i insert it in the usp port, the computer finds new hardware but when it try to install the CD-ROM driver, everything stop.

In the device-manager i get  DVD/ CD Rom drives: "CD-ROM Drive"  instead of "Huawei Mass Storage Device" as I have in my old Notebook

After that when I try to shut down the notebook, it doesn't work properly and i have to push the start button to reset it.

I think it's a driver problem but I'm not sure which driver do I have to upload.

 

Thanks for help

Luca

  • Davet50

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    Posted April 5th, 2009 07:00

    You might need to look at the directions for installing the modem. In the vast majority of cases you start the install from the CD and follow the prompts as to when to plug in the device. That may very well be the case here also.

  • orotosan

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    Posted April 5th, 2009 10:00

    You might need to look at the directions for installing the modem. In the vast majority of cases you start the install from the CD and follow the prompts as to when to plug in the device. That may very well be the case here also.


    I don't have any CD only che Usb Moden key, when I inserted it in my old PC and in my friends PC, it install the software and starts working properly.

    With my new notebook that doesn't work.

    The drivers in the device manager are not correct, but I don't know how to fix it.

     

  • orotosan

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    Posted April 7th, 2009 02:00

    Hi,

    I find that the problem is the missing usbccgp.sys driver. I uploaded it in the c:\windows\system32\drivers dir and now it's working!


    Thanks

    Luca

  • Davet50

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    Posted April 7th, 2009 08:00

    Great! Glad you have it working and thanks for sharing the fix.