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blueskies888

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7 years ago

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blueskies888

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June 4th, 2019 10:00

760, dead, green LED error code 3

Hi All,

My Optiplex 760 does not turn on. When I press the power button, a green 3 LED light comes on. It disappears when I let go of the power button.

It seems a 3 means it's a possible motherboard error. Nothing on the mother board looks abnormal. No burnt smell. The amber light is on when the power is plugged in.

I tried disconnecting all USB-connected devices, and even the monitor, then I pressed the diagnostic button on the back of the PSU and the green light comes on. Does this confirm that the prob is the motherboard? Should I still bother to disconnect and check the different memories and cards one by one?

In the days prior to the computer dying I did get some warning signs. For example, the computer would go to a deep sleep on its own even though I set the power setting to never sleep. Another thing is that a few times when I press the power button (after shutdown), the computer would sound like it was starting but then it would go off after like two secs. Then I would have to press the power button again before it would boot up.

Wondering if you ladies and gents would know what the likely cause is based on my description?

 

  • speedstep

    11 Legend

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    Posted June 4th, 2019 10:00

    760 is too old to pursue repair.  Especially when you can get a working unit for $100.

    https://www.lambroinc.com/desktops?lightbox=dataItem-jctxo0zm

     

  • bradthetechnut

    9 Technologist

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    Posted June 4th, 2019 18:00

    Error code 3 indicates CPU failure.  Why 3 only stays on with power button pressed, I don't know, but at least you got an indication.

    The top CPU for the 760, Intel Core 2 Quad Q9650 3.0GHz, runs around $40 on eBay.  You might still be safer to spend a little more and get a working or newer working unit.

    Dell Optiplex Diagnostic Indicators

    3 CPU CPU configuration activity or failure; CPU Cache failure
    • Disconnect all external peripherals and configure PC down to PSU, Motherboard and CPU
    • If fault continues contact your technical support
    • If fault stops, plug disconnected parts back one at a time until fault re-occurs. Contact your technical support to take this further.