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I cannot download some software onto my Optiplex 790 (refurbished) desktop.
I' getting the window to put admin username & password in.
I'm afraid I don't know them.
The only thing I can think of, is that when running through the windows set-up it suggested I use a "Pin".
My wife is on the Duel account also, so did the same for her.
Ant suggestions how I can get the proper details (admin?) required please?
Many thanks in advance.
1745
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Posted May 26th, 2020 12:00
Thanks
Yes it was a relief
I think I've kudos'd everyone that helped me, and added the Optiplex details in a previous post.
Thanks again, guys.
1163
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Posted May 22nd, 2020 07:00
Thats why you never create a microsoft account. If you cant get online you will NOT get into your machine because it requires you to be logged into the internet.
You will have to reset and create a local account with admin privalages and skip the sync and advertising and other JUNK that comes along with microsoft account.
They don't call it security for no reason.
1149
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Posted May 22nd, 2020 10:00
1153
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Posted May 22nd, 2020 10:00
Thank you for your reply.
how do I reset and create a local account please?
Sorry if dumb questions, I'm not very Technical with windows 10.
1142
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Posted May 22nd, 2020 11:00
You have to re install using LOCAL account.
If you dont have access you will have to erase everything.
Otherwise you need reinstall DVD and a new blank hard drive to reinstall clean then recover the old drive via a dock.
https://www.neweggbusiness.com/Product/Product.aspx?Item=9B-32-350-238
1144
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Posted May 22nd, 2020 11:00
Thank you I now realise what I might have done.
But how can I resolve this please?
1134
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Posted May 22nd, 2020 13:00
My Win10 is linked to my Microsoft account. My PC's are rarely online. I don't need to be online to use pin # to sign into Win10.
1125
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Posted May 22nd, 2020 16:00
Yes, you don't have to erase everything and make another account. Speedstep has a faulty installation or maybe he used bogus or cracked installation media. Microsoft accounts have worked perfectly for years.
He can simply re-install using valid credentials, pay for the software, and all will be well.
1119
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Posted May 22nd, 2020 17:00
I've had Microsoft Outlook for a lot years. I don't think one can just tell people to not have Microsoft accounts.
May be one of the links will help?
https://support.microsoft.com/en-us/help/4026196/windows-10-pin-sign-in-issues
https://support.microsoft.com/en-us/help/4490115/windows-change-or-reset-your-password
foxleybob
24 Posts
1788
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Posted May 25th, 2020 23:00
Well.
I've managed to change my account to "User".
So downloading software is a breeze
Thank you all for your help.
Regards
Bob