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hakimrahman
1 Message
1
1604
October 19th, 2020 00:00
Feedback on service
Im quite disappointed in Dell's service, im representing a customer of Dell. My complaint is on the service for the ProSupport which promises support on next business day and onsite support. I really hope in the future Dell could be more tentative and responsive with their email, i was told that the onsite would be by today but wasnt inform that they cant make it today until i called them late afternoon, to my surprise they couldnt make it but didnt even reply my email in the morning confirming today's onsite. I really hope dell could improve on being more tentative to customer and should notify them through email if they cant make it on that day.
UserOfLaptops
1 Rookie
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30 Posts
1345
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Posted October 20th, 2020 07:00
Same with us but to a lesser degree. The on site techs didnt reply to my email or texts and just showed up randomly with no ETA. But the work done was fine though so no complaints there
AussieJosh
2 Posts
1229
0
Posted February 13th, 2021 09:00
I can agree, I am also very fed up with the service.
I had moved countries had to wait a month in order to change the warranty location before receiving a new machine after the first one faulty.
Then I began having other issues.
I had purchased the premium support plus but found it very hard to get in contact with any technical support person.
Seemed there was only one kind and helpful person who spoke English but sadly they were unable to solve the problem.
I contacted also the international support team who did not respond to my email or return the call after promising to do so the following day.
I also had posted on a forum the issue.
All 4 dell personal who I spoke to gave me advice which I had already explained to them that i had tried, it seems that they were also googling the issue as I had.
I was told that there is not really a premium support team where I am living (Romania) and they tried (the phone did not go through) to connect me to UK premium support.
I called UK premium support only to be told they cannot help me because my computer warranty is not registered in the UK. (It is supposed to be international technical support)
I feel like there isn't actually any qualified IT technicians working there or very few and/or i end up discussing policy more than solving the actual problem.RITIK PANDEY
1 Message
1164
0
Posted March 3rd, 2021 07:00
my problem has totally resolved
A lot of thanks to dell team and your services by heart
DELL-Cares
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Posted October 19th, 2020 00:00
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