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Optiplex guy
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October 10th, 2020 20:00
Optiplex 7080 Micro - HDD Caddy missing
Hi everyone, Hoping someone can help here. Is the 7080 micro supposed to ship with the hdd caddy (blue plastic piece). After trying to confirm with Dell Sales as well as Support teams, I can't get a definitive answer and no one seems to be able to confirm the exact part number.
@bradthetechnut - Thanks for the transcript before where the Dell rep referenced YHNFX as the part number, but I don't think that's for the micro form factor as the pic looks different and doesn't have the yellow highlighted tab in my pic. And the QR code on the pic looks like if states 0HTR70 as the part number, but I can't find that anywhere.
To be clear, I have referring to the service manual (and tear down videos) shows the part - see the pic. Ref: https://topics-cdn.dell.com/pdf/optiplex-7080-desktop_owners-manual_en-us.pdf
Also seen on this video https://www.youtube.com/watch?v=07gVBM_9YFE (at 6min 20sec).
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Posted October 15th, 2020 18:00
Hi,
I see that you are working with the escalations team and they are processing the dispatch of the part in question. Please continue working them. I am positive that they will be able to fix this concern.
You could always write to us for any assistance in the future. We are available 24/7.
-Pratheepan.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice2326
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Posted October 11th, 2020 07:00
See this extensive spec sheet-- https://www.dellemc.com/resources/en-us/asset/data-sheets/products/desktops-all-in-ones/optiplex-7080-spec-sheet.pdf
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Posted October 11th, 2020 18:00
Hi @Mary G,
The spec sheet doesn't have part #'s, let alone reference the blue caddy.
The start of this post is semi-duplicate, as starting this thread was a response to having the question in another thread. Most of the conversation took place here: https://www.dell.com/community/Optiplex-Desktops/Optiplex-7080-Mini-Tower-what-the-heck-is-an-M-2-Caddy/td-p/7710541/page/2
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Posted October 13th, 2020 19:00
For anyone following this one..
I have been back and forth a bit with Dell support and came back to me today after speaking with their engineering team. The part number I previously mentioned is indeed correct (HTR70) and that it should have shipped with my machine. They have agreed to ship to me as a result of the trouble caused.
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Posted October 20th, 2020 18:00
Thanks @DELL-Cares - although the support team is still having trouble with this. Now the part is unable to be ordered, so there's another handover to a different team to help. I don't understand why it's so hard to get a part ordered and dispatched..
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Posted November 10th, 2020 00:00
So just an update. Still no sign of the promised part. Been a month now of "sorry for the delay" responses...What a poor experience!
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Posted May 8th, 2021 22:00
Did you ever get the part? Going off this post I ordered a few from ebay and they don't fit. This should be a simple solution to find the correct part number but it's not.
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Posted May 9th, 2021 10:00
I don't know if it will have an effect, but I just sent a complaint to Dell about Dell Community members not being able to get the part.
I see speedstep's link now unintentionally goes to other parts. Couldn't find the part from there either.
All I could find and there's no photo: https://www.dell.com/en-us/work/shop/25-hdd-bracket/apd/575-bccu/storage-drives-media#ratings_section
speedstep
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Posted October 13th, 2020 23:00
HTR70 is the micro caddy 2.5 part number.
The phone number to spare parts is 1-800-372-3355
https://www.dell.com/en-us/work/shop/parts-upgrades/ar/7566