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steve5561

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6 years ago

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steve5561

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August 14th, 2020 17:00

iDRAC Extended Trial License installation Failed

I tried to install the iDRAC Extended Trial License installation for iDRAC 9 but I get a warning:

LIC012: The license file does not exist.

Re-import the license.

I tried downloading it again but I get the same error every time.  This is a refurbished server I just purchased directly from Dell.

Any else see this issue?

  • steve5561

    1 Rookie

    2 Posts

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    Posted August 14th, 2020 17:00

    I think I just solved the problem.  I reduced the length of the file name of the *.xml license file.  It then imported just fine.

  • HDG2

    7 Posts

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    Posted September 14th, 2020 17:00

    after renaming the file to "license.xml" i now get a different error.  What did you rename yours to?  

    LIC009: The license upgrade was unsuccessful.

    Obtain a new license file with the correct upgrade information.

  • DELL-Young E

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    Posted September 14th, 2020 18:00

    Hi, we're going to have to start from the beginning since the renaming is not recommended hope this helps.

    https://dell.to/2E0Bn4i

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • HDG2

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    Posted September 16th, 2020 06:00

      Warning

    LIC009: The license upgrade was unsuccessful.

    Obtain a new license file with the correct upgrade information.

     

    (downloaded iDRAC9 Enterprise Extended Trial License for an R740 currently running "Express" license

  • DELL-Charles R

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    Posted September 16th, 2020 07:00

    Hello HDG2,

     

    Has this system had a Trial license applied in the past?

     

    *Trial license can only be imported one time per product. Attempting to import an additional trial license will fail.

     

     Check through the LifeCycle Log for any entries of a trial license expiring.

     

    Try giving the 30day license a try : https://dell.to/2E9EeYQ

     

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

    Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!

  • HDG2

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    Posted September 20th, 2020 10:00

    Thanks for the response!

    I first attempted to install the 240 day license, but it failed, so I installed the 30 day license (I needed remote console immediately).  Now the 30 day license has expired, and I'm again unable to install the 240 day license.  

    There have not been any other licenses installed.  I was unable to install the 240 day license from the beginning.  

    Should I try the 'datacenter' 30 day license?  

  • DELL-Young E

    Moderator

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    Posted September 20th, 2020 19:00

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • HDG2

    7 Posts

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    Posted September 22nd, 2020 07:00

    Unfortunately not, I'm performing the same steps, still resulting in error. Also, the video link at the bottom of the article does not work. ("The license management steps are shown in this video.")
  • Dell-DylanJ

    6 Operator

    2924 Posts

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    Posted September 22nd, 2020 09:00

    Hello,

     

    I checked with one of our escalation resources and was informed that once a trial license is used, the software flag that would prevent an additional trial license from being used (including the extended trial license) is set and cannot be reset.

  • HDG2

    7 Posts

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    Posted September 24th, 2020 15:00

    I was not able to use the extended license from the start (no previous licenses were installed)