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arik010

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14 years ago

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arik010

33 Posts

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14479

July 8th, 2012 06:00

R710 MEMORY UPGRADE

Hello,

We have R710 Server which had 8X8GB DIMMS in ADVANCED ECC MODE (2 channels used)

Yesterday i replaced all 8X8GB to 8X16GB DIMMS (PC3L-10600R 16Gb 2Rx4 RDIMM)

since the upgrade the bios setting changed to Optimizer mode with now way to bring it back to ADVANCED ECC

and the worst case that although all 128GB appear in Open manage the bios somewhat limits the setting to 64GB!?

this is the simple OpenManage output that shows all memory population and health status:

 

Memory Information : Ok

Attributes of Memory Array(s)

Location;Use;Installed Capacity;Maximum Capacity;Slots Available;Slots Used;Error Correction
System Board or Motherboard;System Memory;131072  MB;294912  MB;18;8;Multibit ECC

Total Installed Capacity;Total Installed Capacity Available to the OS;Total Maximum Capacity
131072  MB;65536  MB;294912  MB

Details of Memory Array 1

Status;Connector Name;Type;Size
Unknown;DIMM_A1 ;[Not Occupied];
Ok;DIMM_A2 ;DDR3 - Synchronous Registered (Buffered);16384  MB
Ok;DIMM_A3 ;DDR3 - Synchronous Registered (Buffered);16384  MB
Unknown;DIMM_A4 ;[Not Occupied];
Ok;DIMM_A5 ;DDR3 - Synchronous Registered (Buffered);16384  MB
Ok;DIMM_A6 ;DDR3 - Synchronous Registered (Buffered);16384  MB
Unknown;DIMM_A7 ;[Not Occupied];
Unknown;DIMM_A8 ;[Not Occupied];
Unknown;DIMM_A9 ;[Not Occupied];
Unknown;DIMM_B1 ;[Not Occupied];
Ok;DIMM_B2 ;DDR3 - Synchronous Registered (Buffered);16384  MB
Ok;DIMM_B3 ;DDR3 - Synchronous Registered (Buffered);16384  MB
Unknown;DIMM_B4 ;[Not Occupied];
Ok;DIMM_B5 ;DDR3 - Synchronous Registered (Buffered);16384  MB
Ok;DIMM_B6 ;DDR3 - Synchronous Registered (Buffered);16384  MB
Unknown;DIMM_B7 ;[Not Occupied];
Unknown;DIMM_B8 ;[Not Occupied];
Unknown;DIMM_B9 ;[Not Occupied];

 

Please HELP

  • theflash1932

    11 Legend

    16255 Posts

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    Posted July 8th, 2012 08:00

    You should also make sure your BIOS is up-to-date ... 1.1.4 is the VERY minimum, but I would update it to 6.2.3 (make sure to update the ESM/iDRAC firmware after the BIOS).

  • arik010

    33 Posts

    663

    0

    Posted July 8th, 2012 09:00

    thnak you for the quick reply!

    I got relatively new BIOS version (3.0.0)

    there is no memory updates in the latets versions so i prefer no to step into it

    System:         Dell(TM) PowerEdge(TM) R710
    Version:        6.2.3
    Release Date:   05/04/2012
    _____________________
    
    * Updated the embedded 5709 UEFI driver to version 6.2.2
    * Updated the embedded 5709S PXE/iSCSI option ROM to version 7.2.3
    
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    
    System:         Dell(TM) PowerEdge(TM) R710
    Version:        6.1.0
    Release Date:   11/07/2011
    _____________________
    
    * Updated Intel Xeon Processor 5600 Series B1 stepping microcode (Patch ID=0x15).
    * Updated BIOS ACM (Authentication Code Module) to revision 1.3 and SINIT ACM to revision 1.1.
    * Corrected an issue where turbo mode was not being engaged when in Maximum Performance Mode.
    
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    
    System:         Dell(TM) PowerEdge(TM) R710
    Version:        6.0.7
    Release Date:   08/30/2011
    _____________________
    
    * This BIOS version includes changes that can correct certain uncorrectable errors. 
    * Updated Memory Reference Code. 
    * Updated the iDRAC Configuration Utility.
    * Enabled C state Auto Demotion capability.
    * Corrected an issue where ESXi 5.0 failed to boot in UEFI boot mode.
    * Removed the word "Integrated" from "Integrated Daughter Card" BIOS string.
    * Added FlexAddressPlus support for uncommonly partitioned and configured CNA cards.
    * Corrected an issue where Single Bit Errors were not being detected when Memory Mode was set to Advanced ECC Mode and Node Interleaving was disabled.
    * Updated nested Power Profile dependencies.
    * Corrected an issue where UEFI Boot Manager was displaying  multiple "EFI Fixed Disk boot device" string messages.
    
    If anyone have another idea i will glad to get some advice
  • theflash1932

    11 Legend

    16255 Posts

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    Posted July 8th, 2012 09:00

    I realize the newer versions have no "documented" fixes for this type of thing, but sometimes there are undocumented fixes - I'm not saying it will fix your issue, but I've seen it too many times to discount it as a possibility.  I can also think of no other reason for it not to be available (you checked the BIOS - not just OMSA - for the ability to change to Adv ECC?) ... (assuming your memory is fully compatible) you have the correct speed of memory, a supported size DIMM (for your BIOS version), your memory is Dual-rank, and uses x4 technology - meeting all the apparent requirements for Adv ECC.  I don't see anything else in the manual, for what you posted about your config, that it could be. 

  • arik010

    33 Posts

    663

    0

    Posted July 8th, 2012 10:00

    The reason i wont jump again into bios update is becuase this is production vmware host

    the only way for me to update it's bios is to go into dell system tools which is high downtime for me...

    of course if i will known for sure that the bios fix the issue i would have done it...

    I have gone into bios after the upgrade and it would only show 64GB and Optimizer mode greyed out for change...

    Also the bios prompt the memory slots a2 a3 a6 a6 are disabled during boot time... still open manage can show the helathy memory on those slots

  • arik010

    33 Posts

    663

    1

    Posted July 14th, 2012 11:00

    Problem Solved!

    after i contacted dell for the 3rd time i been tald that there is no support for 8X16GB in any configuration!

    the only support for 16GB DIMS is by 12X16GB or 18X16GB optimizer mode only.

    its very annoying that this information isn't documented at the manual and i had to spend extra $ to buy another 4 dims.

    hope this post will help someone...

  • ahrasis

    2 Posts

    310

    0

    Posted November 5th, 2022 03:00

    Thanks for the above info I just realized after seeing memory error recently.

    One more thing, I read elsewhere that the maximum is actually 12x32GB, can anyone officially confirm this?

  • DELL-Young E

    Moderator

    5421 Posts

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    Posted November 6th, 2022 20:00

    Hi, would this help?

    https://dell.to/3FNQNqb

     

    Up to 288GB (18 DIMM slots): 1GB/2GB/4GB/8GB/16GB DDR3 up to 1333MT/s

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • ahrasis

    2 Posts

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    Posted November 7th, 2022 00:00

    Yes. That is the official datasheet.

    But there is suggestion that the maximum is actually 384gb 12x32gb.

    https://cloudninjas.com/collections/poweredge-r710