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Morphon

updated

7 years ago

M

Morphon

5 Posts

0

4336

February 14th, 2020 09:00

R710 stuck at splash screen

Hey Chris,

 

I have done all of that and even swapped CPU1 with CPU2 and tried every RAM stick in the A1 slot and it is still hanging at the BIOS screen.

 

Is there anything else I can do?

  • DELL-Chris H

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    Posted February 14th, 2020 12:00

    Morphon,

     
    Take the server to its minimum to post configuration, thats the minimum components to allow the R710  

     

    •System board
    •Risers
    •Processor (CPU1) with Heatsink
    •Power Supply
    •One stick of memory in dual in-line memory module (DIMM) slot A1
    •Control Panel with cable

     

    Try powering under that configuration and see if it still hangs. If so then power down, remove the power cables, hold the power button for 20 seconds to drain flea power. After that then locate the NVRam_CLR jumper, as seen below, move the jumper over and power the server to clear the NVRam. After that then power down and restore the jumper to its original location, then power up and see if it still hangs.

     

    Let me know.

     

    jumper.jpg

     

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • Morphon

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    Posted April 2nd, 2020 16:00

    Sorry for the late reply. Things happened and I haven't been able to troubleshoot too much. I did replace the system board by buying from reputable dealer. But I am still getting the stuck at bios screen. The likeliness of having two boards with the same problem would be crazy. I did clear the NVRAM of the new board. I can't think of what else this could be.

    Do you have any other ideas?

  • DELL-Josh Cr

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    Posted April 2nd, 2020 17:00

    Is it at minimum to post?

  • Morphon

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    Posted April 2nd, 2020 17:00

    Yes it is. I even swapped RAM and CPU sockets for CPU 1. Nothing seems to work.

  • DELL-Joey C

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    Posted April 2nd, 2020 18:00

    When you said CPU sockets for CPU1, did you mean that you swap the CPU or swapped sockets? Do you have another CPU to try on CPU1 socket? Does the server control panel show any errors? 

    DELL-Joey C

    Social Media and Communities Professional

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  • Morphon

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    Posted April 2nd, 2020 19:00

    I swap CPUs and yes I do. And no I do not see any errors.

  • DELL-Joey C

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    Posted April 2nd, 2020 19:00

    I can't think of anything else other to conclude it as main board issue. I'll let Josha know the outcome, let's see if he has any idea. 

    DELL-Joey C

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’ if I did. 

  • DELL-Josh Cr

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    Posted April 3rd, 2020 10:00

    Do you have a mouse and keyboard attached? Try disconnecting them if you do.

  • DELL-Josh Cr

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    Posted April 3rd, 2020 11:00

    if you are on a single cpu, single dim no cards on a new motherboard there isn’t anything else that it could be.

  • Morphon

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    Posted April 3rd, 2020 11:00

    Everything is disconnected from the Server. I have it down to minimum specs.