Avago EFI SAS Driver Fail Issue during server boot
So when i am trying to power on the server its starts does the security check and then comes to "initilizing firmware interfaces..." and then gets stuck. After few seconds it shows the yellow screen which is NMI message saying this :
PowerEdge R740xd - BIOS 2.26.1PowerEdge R740xdBIOS Version: 2.26.1¡DRACIPVA⋅ 197 168 92 20.A system restart is required. The system detected an exception during the UEFI pre-boot environment. Check serial output or iDRAC debug logs for detailed information.Type: Non Maskable interrupt (02) Source: Hardware on BSPRAX=00000000003FA7CA REX=0000000000000002RSI=0000000062BEA102RDI=0000000000000201RCX=0000000000000508R10-0000000065D00958R14-0000000062BE0A28RIP=00000000562A4BD7LastMsg:RDX=0000000000000508R11-00000000003FA7C2R15-0000000000000200 Flags=00000246R8-0000000000000017R12-0000000062BEA102RBP-000000006304E910R9-0000000000000001 R13-0000000000000001 RSP=0000000052AB9BC0CurrentTPL = 08, LastEventTime 000042D5E662LBRfr2 562A4076 Metronome.efi +001076 LBRfr1 562A4083 Metronome.efi +001083 LBRto1 562A4B9E Metronome.efi +001B9E LBRfr0 562A4BB1 Metronome.efi +001BB1 LBRto0 562A4BCB Metronome.efi +001BCB -->RIP 562A4BD7 Metronome.efi +001BD7s00 562A4D2D Metronome.efi +001D2D s01 562A490C Metronome.efi +00190C s02 562A49CC Metronome.efi +0019CC s03 562A38E5 Metronome.efi +0008E5 s04 52ADF1BB DxeCore.efi +0241BB s05 52ADF29B DxeCore.efi +02429Bs06 50DA62AB Unknown (ngkkh) +0122AB Avago EFI SAS Driver s07 50DA8F0C Unknown (ngkkh) +014F0C Avago EFI SAS Driver s08 51390772 DiskIoDxe.efi +002772s09 51390E69 DiskIoDxe.efi +002E69s10 513B2785 PartitionDxe.efi +001785
added this text if attached image not visible. I have tried restarting several times. also tried disabling integrated RAID controller from iDRAC but the job didn't get completed. can you please help in this issue. I am facing the same issue in 4 server servers. <To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin> iDRAC firmware version : 7.00.00.183
Hi, “Avago EFI SAS Driver” error is commonly associated with the RAID controller or attached drives
## What to try first - Power the server off fully, disconnect all external storage and non-essential PCIe cards, then boot again. Dell community reports that removing PCIe cards can help isolate the device causing the firmware hang. - If the system boots farther after removing devices, add hardware back one piece at a time to find the offender. A failing drive, RAID controller, or attached storage path is the most likely trigger here. - Check the RAID controller and all physical disks from iDRAC/Lifecycle or during POST, because Dell notes that Avago EFI SAS driver health errors usually indicate a controller or drive issue.
with kind regards Martin/ Liebe Grüße Martin
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but you could do this first if possible Enter BIOS and check storage-related settings, especially integrated RAID/controller and slot disablement Inspect RAID/drive health in iDRAC or Lifecycle Controller once you can reach it . If possible, update BIOS and iDRAC together after the system is stable enough to boot; Dell community guidance specifically recommends walking BIOS and iDRAC forward together when they are far behind
with kind regards Martin/ Liebe Grüße Martin
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May we know what happen before the YSOD occured, any additional hardware installed or any firmware upgrades that led to this error? The YSOD is pointing to -->RIP 562A4BD7 Metronome.efi +001BD7.
Since you are unable to access BIOS to check if you are able to change mode to BIOS instead of UEFI, perhaps it is best to be in front of the server to troubleshoot. You did mentioned, you are able to schedule a job, that means iDRAC is accessible.
Can you check in iDRAC logs, to see the lifecycle log is able to capture any issues, in such like PCIe error. Do you have a Mellanox card installed?
DELL-Joey C
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these are refurbished machine so probably there are some hardware changes will be there. Boot order i have tried changing from iDRAC virtual console from :normal boot , pxe boot, BIOS, via virtual CD/DVD. But all getting stuck at same point on iDRAC i see some errors like :
"A bus fatal error was detected on a component at slot 2" "A fatal error was detected on a component at bus 93 device 2 function 0" (is this PCI mellanox slot 2 ? ) "System BIOS has halted"
Try checking the PCIe slot assignments, the device ID might present' System > Overview > PCIe Slots. Then expand the PCIe slots to check the assigned Key column.
If there is a Mellanox card installed, I would suggest removing it to check the issue if it still persist.
DELL-Joey C
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Hi, So the conclusion is I checked all the parts of these servers and they are working fine. So I tried removing the HDDs and found out there are some disks because of them its getting stuck. Now i can't understand if the issue was in the HDDs then why on iDRAC its showing these errors: "A bus fatal error was detected on a component at slot 2" "A fatal error was detected on a component at bus 93 device 2 function 0" is there any reason behind this ?
We may not know the extensive affected component that is the root cause of the error, you did great by identifying the cause is from the drives. Have you already checked what is bus 93 device 2 function 0 in iDRAC as I mentioned?
Have you installed non-Dell drive in the server? - Do you have the Dell part number, maybe it could be incompatibility.
DELL-Joey C
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Dharmendra Choudhary
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Posted March 31st, 2026 09:42
this is the ss of the issue i am facing