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Go to SolutionRAC0501+ UEFI0116 - system does not boot up
good day Colleagues,
my r630 was not shut down properly (windows server OS installed). as a result I got UEFI0116 error - see pic 1.
I tried to reboot the server and got additional error - RAC0501 - now no virtual disks/physical disks are displayed/recognised see pic 2
.
temporary I can access the server from virtual console only.
if possible could you please advise me the procedure how to get out of this - really do not want to loose existing data
27794
0
Posted August 6th, 2021 08:00
Hello and801,
The LCC typically can go into recovery mode if it fails update or incomplete firmware update or a faulty component.
Enter: Avago EFI SAS Driver PERC H730 Mini, check any information displayed. It should prompt you to enter a character 'Y' will work and hit enter. Check what comes up next
To get the LifeCycle Controller out of Recovery Mode:
-boot to F2 -> System Setup -> iDRAC Settings -> Lifecycle Controller to check status
-Choose: Lifecycle Controller set to Enabled
-Collect System Inventory on Restart set to Enabled.
-Cancel Lifecycle Controller Actions set to Yes.
UEFI0116 is most common a disk drive issue.
Run diagnostics and update drivers and firmware for storage chain: PERC, backplane, hard drives
To run diagnostics:
Boot to F11 on Dell Splash screen, selecting Boot Manager -> System Utilities -> Launch Dell Diagnostics. Note any messages and continue testing.
Information for UEFI0116
Message : One or more boot drivers have reported issue(s).
Detailed Description : One or more boot drivers have reported issue(s) via the UEFI Driver Health Protocol.
Recommended Response Action : Check the Driver Health Menu in Boot Manager for details.
Category : System Health
Subcategory : UEFI = UEFI Event
Severity : Severity 2 (Warning)
LCD Message : No LCD message display defined.
Initial Default : LC Log
Server Administrator Event ID : Not Applicable
Server Administrator Trap ID : Not Applicable
DELL-Charles R
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Dell Technologies | Enterprise Support Services
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Posted July 27th, 2021 23:00
Hi and801,
please check the following articles:
&
Dell EMC PowerEdge Servers Troubleshooting Guide | Dell US
please provide feedback if you have further questions.
Regards Martin
with kind regards Martin/ Liebe Grüße Martin
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DELL-Martin S
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21697
0
Posted July 28th, 2021 04:00
good day Martin
many thanks for your prompt response. next Friday I will be at the server location - then will follow the linked articles/documents. looks like I cannot press F2 (to enter setup) during POST remotely...
21695
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Posted July 28th, 2021 06:00
Hi,
please organize someone to do this local.
This person could check the connections and LED´s too.
regards Martin
with kind regards Martin/ Liebe Grüße Martin
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DELL-Martin S
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21645
0
Posted August 6th, 2021 03:00
good day Martin,
no success. I am at server location.
all HDD disk LEDs are on.
I cannot enter either BIOS (F2) ether boot manager (F10)
I am stuck with this screen:
if I press any key then I have got that:
any help - really no idea what to do next...
by the way the terminal works so I can "ssh" my server - unfortunately I do not know the commands ...
21643
0
Posted August 6th, 2021 03:00
... one thing more:
I during startup I captured that "Lifecycle Controller in Recover Mode"
21639
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Posted August 6th, 2021 05:00
do the steps are:
1. disable controller (state 0)
2. cold reboot
3. enable controller (state 1)
4. cold reboot
am I correct ?
21631
0
Posted August 6th, 2021 06:00
No success. Still the same UEFI0116 screen
21637
0
Posted August 6th, 2021 06:00
yes you are
with kind regards Martin/ Liebe Grüße Martin
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DELL-Martin S
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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Dell-Martin S
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21668
0
Posted August 6th, 2021 04:00
What I usually recommend to people it to disable, then re-enable the Lifecycle controller, which can be done through command line.
That will disable the controller. You can then run:
To turn it back on. There is a third state, 2, which corresponds to recovery mode.
with kind regards Martin/ Liebe Grüße Martin
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DELL-Martin S
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell