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Masudul Haque R

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15 years ago

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Masudul Haque R

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June 14th, 2011 00:00

DELL PV MD3000 Controller Module Offline

Hello,

In one my client end one MD3000 storage got problem with the controller module. It will autometically go offline after certain period. Then we have manual online the slot1 module again and again. But again after sometimes it will go offline. The SEL show only that Virtual is not on prefered path/Degraded wide port becomes failed. We have already change the controller module but it have the same problem with the same slot1.

Please help its very urgent matter to us.

 

Thanks

Rajib

  • DM

    Dev Mgr

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    Posted June 14th, 2011 07:00

    You'll want to create a case with PowerVault support as this is something that's going to be very hard to 'fix' on a web forum.

  • MH

    Masudul Haque R

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    Posted June 15th, 2011 01:00

    Is there any tool to diagnosis/troubleshoot the MD3000/i storage?

  • DM

    Dev Mgr

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    Posted June 15th, 2011 07:00

    You can pull a log, but unless you feel that you can learn how to read the logs yourself, you'd want to open a case with PowerVault support to have them go over that log to see what's going on.

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