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leisures

updated

21 years ago

L

leisures

1 Message

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12363

July 25th, 2005 00:00

3000 cn error code "016-317 restart printer"

What is this code about?


I restarted the printer but the message will not disappear.

It all started when I tryed to apply the 2005 patch onto the printer. It hanged half way through and the message appeared afterwards. How do I fix it?


Thanks.

Message Edited by leisures on 07-24-2005 08:48 PM

  • G

    gentrisitsuppor

    1 Message

    222

    0

    Posted July 28th, 2005 14:00

    i am having the same problem with the 5100cn color laser printer. if anyone has any ideas i'd appreciat it.
  • H

    HRPENG

    13 Posts

    222

    0

    Posted August 2nd, 2005 22:00

    Hi
    I'm afraid you'll need to contact Dell. The fault will probably require a service call. If my memory serves it has something to do with the developer drum.
  • T

    tsheriffk

    7 Posts

    222

    0

    Posted August 3rd, 2005 15:00

    i had the same problem with our printer here.  After having dell come out and replace the system board on the printer(and not fixing the issue), we discovered what the issue was.  If you print to the printer from Unix systems, there is a setting on the printer that is turned off by default that needs to be turned on.  There was a setting that says Text mode = off that needs to be turned on for unix based printing.  The error you have listed is what would show up on the printer everytime a unix job was sent to it.
     
     
  • I

    iroach

    1 Message

    222

    0

    Posted August 5th, 2005 22:00

    Hi,

    I'm getting this same error.  I tried to print from a Mac which didn't work so I tried the update which hung and now I get this message as soon as the printer is turned on.  How were you able to change the setting / fix the printer?

    Thanks

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