Yeah.  Seems that different mfgrs of printer paper use different thicknesses.   Check specs

Jimboegv

Well here I am, 4 weeks ( almost 5 ) and 4 printers later and I finaly have a printer that will feed Photo Paper with out jamming. The 24/7 support that Dell has was not too good. You never get the same person twice, and you have to restate the problem over to each new Dell Tech. Dell Tech's kept saying that it was the paper (Office Max vice Dell )that was a problem. I measured the paper thickness and find the Office Max paper is only .001" thinner than the Dell paper. That is 1/2 the thickness of a human hair ( Mine). I find it very hard to believe that this difference in the thickness would be so much trouble. This is like buying an automobile and the dealer telling you that you can only use one Brand of gasoline. Well I guess it's like the old saying, "Once Bitten, Twice Learned".
V/R Bergal

JMBOEGV; While I was getting the run around, I wrote a letter to their Corp. Customer relations Dept. Well today I got a phone call from them about my letter. They were apoligetic and all, that I had warranty, but it did not phase them that it took 4 weeks and 4 printers to solve the problem. I recomended that they use American Managers in the Foreign countries where the Support Tech's are located to keep a watch on things. I told her they should come to my house to use my computer to report a problem and see for themselves how good their 24/7 Support really is. BUT, when I told her about the Dell Tech's saying that it was the paper thickness, she aggreed that I should be able to use any brand of paper.

I did find out why I could not print Wallet sized photo's. The last tech tried to tell me it was in the software and we would have to change it. So following his directions, I did this and did that and suddenly it took me to the Printer Preference screen. Then his Supervisor got on the phone and said the 922 was a basic printer and not a Photo AIO and the size options of photo's was limited. But it is all water under the bridge now. I will go over to your thread. V/R bergal

WOW!  What a story!

You should add up all the hours you spent on this "project", multiply them by the hourly rate for a Corporate Customer Relations Dept. Mgr., and bill them. 

Like you said, water under......still no responses from anyone to my problem.  "UMMMM" or whatever has the exact same problem.  I sent a personal email to PRINTBOY007 (James Bond of printers?) since he seems to have good answers to other questions.  No reply yet.  Best,

JIMBOEGV