Hi hienpham,

What operating system?

I've just bought a new Dell Inspiron One 2330, Win 8 , but can't install a new printer Fuji DocuPrint CP105b. This message comes up: "Installation to OS of use cannot be performed. Please help me to install it. Very much appreciate your help.

I have Dell Inspiron One 2330, Win 8. Thanks

answers.microsoft.com/.../7e011858-0777-4164-9a8c-c66a183c2b71

try google "Installation to OS of use cannot be performed Fuji DocuPrint CP105b" with almost identical issue

try google "Installation to OS of use cannot be performed" has only 2 good hits ,1 hit solution on experts.exchange.com

I'm going to move this thread to the printers forum for more help.

hienpham,

Your computer...

Dell Inspiron One 2330, Windows 8, 64-bit

First run Delete Print Jobs to remove ant stuck print jobs from the queue. A stuck print job will remain there is the printer is uninstalled, then reinstalled and the problem will remain.

After you restart the computer, make sure the printer is not usb cable connected.

Hit the Windows and x keys at the same time, programs and features, Fuji Xerox DocuPrint CP105b, uninstall

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

This gives you a clean start with installing the printer.

If the printer is a wireless printer, is it connected to your network?

If there are Windows 8 64-bit drivers available for this printer, try them from Fuji's website. If there are no Windows 8 drivers, try the Windows 7 64-bit(Windows 7 compatibility mode) drivers or the Vista 64 bit drivers (Vista SP2 compatibility mode) and install them in the Compatibility mode

If any of the installation of the drivers fails, you'll need to start with delete print jobs and come down to the manual printer driver removal to start over.

Remember virus programs and firewalls will block communications. If you did not install a virus program, then Windows Defender will be the default virus program and follow the instructions for Allow Printer past Microsoft Essentials to allow the printer past the firewall.

Rick

Hien,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick

Thanks Rick. I've rung Fuji and already solved the problem. Regards.

Hien

Using an ASUS but also have Fuki Docuprint CP105.

I downloaded the Windows 8 Driver (64bit)
http://onlinesupport.fujixerox.com/setupDriverForm.do?ctry_code=SG&lang_code=en&d_lang=en&pid=DPCP105

Saved that folder to my desktop then followed

Now works! So happy after trawling the internet for an answer for 4 hours.
Good luck!