Hi MICK.D,

Locate the cause of the problem using the Pitch Configuration Chart.

1. Click “Tools “to display the Chart Print page.
2. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed.
3. Compare the pitch of the color on your output with that on the Pitch Configuration Chart.
4. If the issue persists, reseat the PHD (Print Head Device) unit if you have a spare one.
5. After you reseat the PHD unit, click “Tools” to display the Chart Print page.
6. Click the Pitch Configuration Chart button to print.

Check the quality of the print and post the results.

Thank you. I did print charts and all of them showed each color nicely except the yellow which is totally nothing except some on the sides of the paper probably because of the yellow powder I see inside the printer when I open the front cover. How do I reseat the print head? where is this print head device located? how can I access it?

Hi MICK.D,

Refer page-621 to remove and replace the Print Head Device: http://bit.ly/SeZD2T

Please check and reply for further help.

Thank you for showing me the manual. We do not have spare PHD unit but the printer is still new and under warranty. Is there a way I can open a technical support ticket online? The printer is still being used for printing black documents since only the yellow is the one that is not working. I cannot afford sending it back and losing the printer now. I would really like to know If there is anyway that can be done without sending the printer away.

Hi MICK.D,

To assist you further on this issue, I would request you to private message me the service tag of the printer, along with registered owners name and address.

To private message me, please click my user name and click Start conversation.

Awaiting your response!

Hi,

 I'm having the same issues and tried the same suggestions. May I PM the service tag of the printer to you for additional assistance?