Solved!
Go to SolutionDell 720 Color Inkjet Printer owners thread (W7)
Please follow the instructions below and then tell me what happens.
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista computers, until it prompts you to restart your computer.
If using Windows 7 also try...Manual Printer Driver Removal
Restart your computer.
Download the proper drivers.
Install the proper drivers. You'll be prompted when to connect your printer(powered on)
***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***
If using Windows 7, use the Vista drivers in the compatibility mode.
Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)
***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***
Rick
fbang652,
Link to the patch has been updated.
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R166313
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver RemovalDownload the Vista 32-bit drivers for Windows 7 8 and 8.1 32-bit or the Vista 64-bit drivers for Windows 7, 8 and 8.1 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...Dell 720 Color Inkjet Printer owners thread (W7)
Remember virus programs and firewalls will block communications.
Rick
fbang652,
First run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer
Make sure the printer is not usb cable connected.
Hit the Windows key and the x keys at the same time, programs and features, your printer, uninstall.
Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal
Before you proceed, if you installed/reinstalled/upgraded Windows 8.1 on the computer, please make sure you installed the drivers in the correct order.
The Dell System Software (if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Start with the Dell System Software and the chipset drivers and follow the list.
Then use the Vista drivers for the printer in the Vista SP2 Compatibility mode Once the drivers are installed, you'll get prompted to connect the printer(powered on)
Remember virus programs and firewalls will block communications. If you did not install any, Windows Defender is the default.Try reading...
Allow Printer past Microsoft Essentials/Windows Defender
Rick
fbang652,
Did you try the Vista 64-bit Drivers?
Operating system in English or another language?
Allow Printer past Microsoft Essentials/Windows Defender
Rick
Dell Series 1 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 1 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
It's possible to get a Dell Series 1 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.
Rick
I am having a problem with downloading anything from Dell Driver Download Manager. After I save the file the and try and download a message say that: There are no files to download. Please go to Drivers and Downloads to select file(s). How am I suppose to download the patches?
I downloaded the patch to remove the printer (even though I think I may have already removed it) you listed above and it ran and my computer rebooted, but now since it restarted the bar with icons that were shortcuts to various things (I don't know what its called, it was automatic, had a camera for all the photo options, music, games, ect.) that went across the top of my desktop screen is no longer there, and I am wondering what happened, if other things were removed by that patch too. PLEASE HELP!!!!!!!!!!!
What I am referring to that has been removed is the Dell Dock Bar. when I searched my computer for it, I was told it has been removed. Why did this happen? Did that patch remove ALL of my Dell software? What can I do to get all the software pack if that's what happened. The dock bar was there right before, and after that patch ran it was removed. HELP PLEASE!
dcostrell
1 Message
3435
1
Posted June 23rd, 2014 10:00
I was able to install the vista driver and then print. I did not do anything special to set the compatibility mode. So far I have encountered no problems. I printed the alignment page and test page that installation delivers, then a very short text document and a mapquest page saved to a document. I had printer properties set to use only black and white, as is my usual practice.
So far, so good.