RVM6786,

Please unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Now plug everything back in. This will reset any error messages the printer has. Now open the printer with the power on and the cartridges should go to the center to be replaced. Take out both Dell Series 5 ink cartridges and make sure the tape is off the cartridges and insert both back in and make sure the seat properly and latch. Close the printer and it should print an alignment page. If you still get the error message, please read bleow.

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.

Rick

I just tried that and it still doesn't work. Thanks so much for the feedback, though. I am beginning to think I have a cartridge with a bad sensor. However, it is just so weird because the printer sort of realizes that is has new cartridges and asks me to push the check to align, but it quickly changes its' mind and doesn't detect the cartridges anymore. Thanks again for the help!!!