Hi Sheila,

To convert the images to PDF document, you will need OSR software.

Please Download and install the OSR software from this link: http://bit.ly/13445lS

Hope this helps!

Thank you Nikhil,   but I get the following warning when I click on that link:

Stop - there might be a problem with the requested link

The link you requested has been identified by bitly as being potentially problematic. This could be because a bitly user has reported a problem, a black-list service reported a problem, because the link has been shortened more than once, or because we have detected potentially malicious content. This may be a problem because:

•Some URL-shorteners re-use their links, so bitly can't guarantee the validity of this link.

•Some URL-shorteners allow their links to be edited, so bitly can't tell where this link will lead you.

•Spam and malware is very often propagated by exploiting these loopholes, neither of which bitly allows for.

The link you requested may contain inappropriate content, or even spam or malicious code that could be downloaded to your computer without your consent, or may be a forgery or imitation of another website, designed to trick users into sharing personal or financial information.

bitly suggests that you

•Change the original link, and re-shorten with bitly

•Close your browser window

•Notify the sender of the URL

Could you send me a different link, please?

Thanks, Sheila

Hi Sheila,

Please download the OCR file from this link: http://speedy.sh/n4gsB/OCR.zip

Check and let me know how it goes.

Sheila,

 

First try what DELL-Nikhil D suggested. If it does not works, see if this correct the CD Rom...

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

 

If that does not work, If you CLICK HERE, on the next page, start conversation with, we can discuss OCR Options there.

 

 

Rick

Rick,

It never occurred to me that the problem with my DVD drive could have been caused by updates to Vista.   It stopped working more than 3 years ago (within the warranty period, I think).  Actually it's possible it never worked because I can't remember ever using the drive -- my OS and software were installed by Dell.  

The computer recognizes the drive, but it doesn't recognize a disc in the drive.  When I put a disc in the drive, nothing happens.  When I go Computer > DVD drive and click on it, it ejects the disc and tells me to insert a disc.    Does this sound like a software problem?   I'm reluctant to proceed with the MS "fix it" program unless I think there is a chance it might fix the DVD drive.   I try to run as few applications as possible because new apps often mess up other things.  But it would be great to have a working DVD drive.

Thanks!

Sheila

Thanks Nikhil,  My computer gave me a warning that the publisher of OCR.zip is unidentifed, but I downloaded it anyway.  I extracted the files and identified two applications.  There may be more but I haven't figured out how to get Vista to display file extensions, so the exe files are not identifiable  at a glance (to me, anyway):

1. OCR/Abbyy /instmsiw

2.OCR/Abbyy/Setup

When I click on instmsiw, I get an error which reads "Wrong OS or OS version for application".  A Program Compatibility Assistant dialog box then appeared offering to "Reinstall this program using recommended settings"

Should I do that, or should I run the setup program?  I don't want to run or install any more programs than necessary.  

Thanks,

Sheila

Hi Sheila,

Please try to install the OCR software in compatible mode and check.

If the program does not install, the only option to install the program is to download it from the Printers driver disc that was shipped with the printer.

As the system is unable to read the disc, I suggest you to delete the upper and lower filters by following the below mentioned steps:

 1. Click “Start”, and then click “All Programs”.
2. Click “Accessories”, and then click “Run”.
3. Type “regedit”, and then click “OK”. If you are prompted for an administrator password or for a confirmation, type the password, or click “Allow”.
4. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. In the right pane, click “UpperFilters”.
Note: You may also see an “UpperFilters.bak” registry entry. You do not have to remove that entry. Click “UpperFilters” only. If you do not see the “UpperFilters” registry entry, you still might have to remove the “LowerFilters” registry entry. To do this, go to step 8.
6. On the Edit menu, click “Delete”.
7. When you are prompted to confirm the deletion, click “Yes”.
8. In the right pane, click “LowerFilters”.
Note: If you do not see the “LowerFilters” registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
9. On the Edit menu, click “Delete”.
10. When you are prompted to confirm the deletion, click “Yes”.
11. Exit Registry Editor.
12. Restart the computer.

Check if the optical drive is reading the printer’s driver disc and download the software.

Please post the results.

Thank you Nikhil.  So I should proceed with instmsiw , not setup?  I guess the setup program is for after the install?  (Pardon my ignorance, please.)

Regarding the "upper and lower filters" I would like to do this in either event if it might fix the CD drive.  I have a question about the registry instructions.  If I am able to delete the "upper filters'" entry should I also delete the lower filters?  Or do I look for the lower filters only if the upper filters are not present?     I'm nervous about editing the registry.  Is it reversable if I make a mistake?   Thank you!  --Sheila