seymour2006,

This will sound like a lenghty process but it's really simple to do.

Try re-installing the printer following the instructions below. First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

I recommend that you use these Recommended Wireless Router Settings to get the best communications between the printer and all the computers.

Disconnect your printer.

Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) untiul it prompts you to restart yopur computer.

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

64-bit Drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

Please remember to install the latest firmware for the 948 Printer.

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

Also try reading

 Recommended Wireless Router Settings

How Do I Connect a Dell™ Wireless Printer to a Wireless Network

Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.

Also try reading Update list of applications to send scans to

Rick

I don't have Vista, should I still follow your instructions??

seymour2006,

Yes. The patch is like a cleanup utility and just cleans out all the old printer drivers and lets you start new.

Rick

seymour2006,

You have to be logged in to an unrestricted account to be able to install programs.

What do you mean by saying...

I was unable to do that since it appears I don't know my own password!

You only neede to download and install the XP Drivers(I guess you have 32-bit, since you didn't tell us) Start, control panel, system, What type of system does it say you have?

Rick

I tired following your instructions, but the 'all other drivers'  download said no information available. So nothing to download. I used the cd that came with the printer instead. Also, when it came to the OCR and the administrator, I was unable to do that since it appears I don't know my own password! So, still not scanner I am have pulled half my hair out! And yes, I am a computer goober, just so ya know!

Thanks

in the Abby Folder; setup; run as administrator, it asked me for a password.

seymour2006,

It should be your username password, as far as I know.

Rick

Ok, since it didn't work yesteday, I uninstalled everything again, and tried to follow your instructions again. This time, when I got to the Abbyy Folder and clicked run as admimistrator, a box popped up with:

FINE OBJECTS

Access to C:\Windows\AbbyyMsiLog.txt was denied.

And again, my printer works, but no scanner!! I am losing what brain cells I have here!!!

seymour2006,

I would try using Free OCR Software and see if this helps with scanning.

Rick