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shovlpushr
4 Posts
1
51052
March 11th, 2016 12:00
invalid user
Trying to setup a 825cdw on a network. Config of IP address is correct ( I can see it & ping the address with a reply). Installed software on a few computers within my network. Sent test page to print and get "invalid user" error on printer screen regardless of where I sent it from. Anyone know how to make this thing print from whatever computer I am working on (or at all)??????
shovlpushr
4 Posts
2136
1
Posted March 25th, 2016 06:00
Sorry for the delay... been out of town. Installed software on both Win7Pro and a Win10 machines. When I send a test page the queue will show it there with an error and the printer screen pops up with "invalid user" and a cancel button.
UncleSmash
55 Posts
2136
0
Posted March 25th, 2016 09:00
Is there a code along with the "invalid user" on the op panel?
shovlpushr
4 Posts
2136
0
Posted March 25th, 2016 10:00
A solution, in an email from CLKim_Sebastin, was to disable the "Color Track" feature on the unit. This seems to have corrected the problem on two of the Win7 PCs. I can now print from both. Will get to the Win10 machine when I can.
Thanks for the help.
UncleSmash
55 Posts
2136
0
Posted March 17th, 2016 09:00
What OS are you running? Does the job show in the print queue but does not go through?