Don,

The make and model of your computer and operating system are helpful and how you're trying to connect the Dell P713 Printer to your computer.

Can you copy a document when you put it under the glass? B&W and color?

Rick

I have three laptops plus 1 pc.  All are windows XP and all are connected wireless.   The green light comes on so the printer sees the wireless.  But even using the touch screen it will not print a demo page so I am real sure its a printer problem not a computer.  And to answer the last part it does not matter color or B/W the pages are all blank .

Don

Don,

If you cannot copy a document under the glass, then it sounds like a cartridge problem.

Dell Series 21, 24 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 21, 24 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It possible to get a Dell Series 21, 24 Cartridge with a bad sensor. Take back to place of purchase for a replacement.

Rick

This is a brand new printer from Dell.  I can see my ink levels and they are fine.  It wouldn't be both cartridges are bad brand new ????  It should of had some of the color ink on the paper ???

Monradon,

Unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds, then plug everything back in. This resets any error messages the printer is getting.

Power on the printer. Open the printer and take out the black cartridge and make sure the tape is off, then reseat the black cartridge. Now do the same for the color cartridge. When you close the printer, it should print an alignment page. Any error messages?

The clue is if you cannot copy a document when you put it under the glass, then it's possible that it's a bad cartridge. If it still doesn't print a page when you copy a document under the glass, then contact Dell, since it's new.

Rick

So its possible both cartridges are bad ??  If it has a bad sensor it wont print ??  I thought sensors were just  to show ink levels ??  The copy function I tried did not  show either color or B/W.

Monradon,

That is strange. When I first got my Dell V715w Wireless printer, I had an issue with the color cartridge. What happens is the printers can sit in a warehouse for a period of time. The ink cartridges are not really full that came with the printer, so they can dry out quicker. I replaced mine and it was ok. I think it was the same series cartridges as yours.

Since this is a new printer, I would recommend that you contact Dell. The may first try to send you replacement cartridges(real ones, not starter ones) and if that doesn't work, they should replace your printer, as long as you contact them within the set period of time.

Rick

I just reread this post what tape ????   Both of mine when you opened the cartridges there was a hard plastic cover over both of them .   I know what you mean by tape. On one of  my old printers had the tape but did not see any on this cartridge ???

monradon,

Yes, I know what you mean. Some have tape and some have the plastic. If you remove the plastic, make sure the round circle on the bottom is not blocked and you will need to printer some type of alignment page in order to get the ink flowing.

If you can copy a document under the glass, then it has to do with communications from the computer to the printer.

Rick

Wouldnt print a test page be the same as trying to copy something ???  I can do that without the PC.   Got ink on fingers so and can see levels on the screen without the pc .