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umuc

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22 years ago

U

umuc

5 Posts

0

2564

December 19th, 2004 17:00

Printer A920

I purchase a dell A920 printer and it doesn't feed the paper in correctly within 6 months of purchase and it get jammed every time i tried to print. It was replace by this one i now have which is doing the same thing. I am hoping someone can help me as to what i can do if a certain product twice is have the same malfunction problem. :womansad:
  • C

    chrilles78

    46 Posts

    134

    0

    Posted December 22nd, 2004 20:00

    Hi,

    Are you using a proper paper type?

    When did you start having this problem? Has it been working fine for 6 months and then this problem started?

    Have you called the support again to report this?

    Regards,

    Chris

  • C

    chrilles78

    46 Posts

    134

    0

    Posted December 22nd, 2004 20:00

    Hi,
     
    Have you called the Dell Technical Support for this and asked them for advice?
    It really depends on what kind of paper you're using at start. It can be your paper that is damaging components.
    You should call for this before you warranty expires.
    Regards,
    Chris
  • U

    umuc

    5 Posts

    134

    0

    Posted December 22nd, 2004 20:00

    i change paper few time thinking that my paper was either too thick or too thin and not right, but this is the second printer within 6 months period and it is giving me the same problem. Yes the problem for me start less than 6 month

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