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swammie09

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16 years ago

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swammie09

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4720

August 30th, 2010 16:00

Scanning and Copying

I have a AIO 948. When I want to make a copy or scan a document, the printer puts a 1/2 wide black stripe on the paper from top to bottom of the copy or scan.

It prints fine with no black stripe.

 

Thanks

  • PudgyOne

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    Posted August 30th, 2010 17:00

     swammie09,

     

    What does it look like, when you copy a document under the glass? B&W and color?

     

    If the results are the same, then try looking at the light(from an angle) as it passes. It's possible the ligh bult has burned out.

     

     

    Rick

  • 417

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    Posted September 9th, 2010 20:00

    swammie09,

     

    If it does that with the ADF as well as under the glass, when copying a document, then it has to be a ligh bulb issue. If it happens ONLY with the ADF and not when you put te document under the glass, it's possible something is on the glass near where the ADF scans.

     

    If printing is fine when printing from the computer, it;s the bulb.

     

     

    Rick