UNSOLVED
M
methodical3
1 Message
0
11104
December 2nd, 2013 17:00
V715W Printer print job problems
I'm having the same problem.with the same symptoms. But my problem begins with the 1st print job. I have to send all print jobs to the que and then reboot my PC. Upon login, the print jobs are released from the que and print. just fine.
I using a PC with Windows7 Home premium. My printer is connected via ethernet cable to a Linksys router.
I updated my dell software using the link in the Dell Printer Home with no change.
justinhill18
2 Posts
327
0
Posted December 3rd, 2013 06:00
Hi,
I would like to jump on this thread, as I am having similar issues. I have read your other helpful posts and tried to follow the steps, "deleteprintjobs.cmd" etc. I have a V715W. I am running a HP Windows 7 Home Premium 64 bit, 12GB RAM. My printer basically will run one print job, then the second job hangs up. It will make the sounds like it is about to start, but it never goes. I am willing to try anything and everything from scratch. I have Microsoft Security Essentials and Spybot. Wireless security is WPA Personal, TKIP encryption. Let me know what other info you may need. I will take no offense to you treating me like I know nothing about computers (I kind of don't)!!! Thanks!
justinhill18,
Can you run Network Interface and post the information back here?
Also provide the virus program and firewall you're using.
Rick
justinhill18
2 Posts
327
0
Posted December 6th, 2013 10:00
This might make sense to you. After reading some forums on printer issues similar to mine I saw a few that recommended switching out to a different mouse. I tried that and it, so far, has seemed to be the culprit. I had a wireless GE mouse and switched to a wireless Microsoft mouse and no more problems so far. If it does start to occur again I will definitely require your expertise!!!! Thanks to Rick for being on here for everyone!!!
justinhill18,
Glad you got it working! :emotion-21: Thanks for posting back. I have not heard about the mouse issue before. Was it a Bluetooth Mouse of a 2.4GHz mouse? The 2.4GHz would work on the same network as your wireless router, so I could understand that.
Rick
PudgyOne
11 Legend
•
30315 Posts
•
106638 Points
327
0
Posted December 2nd, 2013 17:00
methodical3,
This printer does not have an Ethernet connection in the back. Why is the printer using that type of connection, since it has a wireless adapter?
What are you trying to print, from what make and model computer and operating system? 32-bit or 64-bit?
What virus program and firewall are you using?
What type of security are you using in your wireless router? What channel?
Rick