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ELLOKN

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22 years ago

E

ELLOKN

10 Posts

0

31942

April 24th, 2005 19:00

CD-RW Driver suddenly missing!

I think this disspeared after installing service pak II on to my system.

Anyway, I no longer have the driver for this CD driver:

HL-DT-ST CD-RW GCE-8481B.

I think that is a Lucky Star CD driver. I have no luck using their drivers for this.

Eventhough I have a gold service contract with Dell, I am not having any success either.

Please, please help me re-locate this driver somewhere on the Dell site so I can re-install.

My recovery CD doesn't help as it can't be read.

Thanks.
  • 1

    1988

    1 Message

    496

    0

    Posted July 29th, 2005 22:00

    hi.
     
    i have got the same problem. :smileysad: have you sorted yours out? if so could you tell me how please?
     
    thanks:smileyhappy:
  • P

    prs999

    1 Message

    496

    0

    Posted September 14th, 2005 12:00

    Hi

    i have a similar problem, after browsing the wed i have found out that a firmware upgrade will probably sort this, LG (the drive manufacturer) however say that that their downloadable upgrade shouldn't be used on oem (dell) drives and to contact dell, any ideas anyone, will their upgrade work or are they correct

     

     

  • E

    ELLOKN

    10 Posts

    496

    0

    Posted September 14th, 2005 14:00

    I also found such a driver, but it did not solve the problem. I have never solved it and eventhough I had gold support, I was not able to get this fixed over Dell. I have also never found documentation of a patch file in the Dell support downloads.

    It is a known problem, but Dell has not solved it as far as I can tell. If Dell has any solution on this, it would be great if Dell support could direct to it from the forum.

    As this has not happened, I assume there is not a solution. Since then, I've gotten other computers from other suppliers.
  • M

    mjcoyne

    5 Posts

    496

    0

    Posted October 11th, 2005 09:00

    I had the same problem.. Yellow exclamation mark with error message saying driver missing or corrupt (error 39)
    I had to delete some registry settings to fix it
     
    Start Registry Editor (Start, Run and type in regedit then click)

    Find " UpperFilters" and " LowerFilters" (and " UpperFilters.bak" " LowerFilters.bak", if they exist) value under the following key in the registry, and delete it:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
     
    Exit and reboot
     Mine came back straightaway after restarting.
  • E

    ELLOKN

    10 Posts

    496

    0

    Posted October 12th, 2005 10:00

    Thanks for the help. You are a genius.

     I did delete both registry settings (UpperFilters" and "LowerFilters") and when re-booting the explorer does identify that the drive is there, so that is an improvement.  But it cannot read a disk.  I've tried a few and each time it says to insert a disk when one is already inserted.

    The hardward property tells me that this is a LH/DT/ST CD/RW GCE/8481B  DVD/CD/ROM drive.

     

  • M

    mjcoyne

    5 Posts

    496

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    Posted October 12th, 2005 10:00

    you said you tried installing a driver for this drive already..

    In device manager, try rolling back the driver.. if that doesnt work or it says there isnt any, right click the drive --> choose uninstall then reboot..  when you restart the PC should pick it up again

    The new driver might be the problem

     

  • E

    ELLOKN

    10 Posts

    496

    0

    Posted October 12th, 2005 15:00

    It worked!  Thanks so much.  I wasn-t able to roll back, but did do an uninstall as you suggested.  The driver reinstalled at start up.

    I never would have known to delete those files deep in windows to fix this.  Thanks again!

     

     

     

  • M

    mjcoyne

    5 Posts

    496

    0

    Posted October 13th, 2005 07:00

    No worries.  Had the same problem myself with a precision that was a week old.. Spoke to a Dell techie and his solution was to format my machine (as usual).. Told him where to go and eventually found the solution.
  • BH

    bill holst

    1 Message

    496

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    Posted February 4th, 2009 22:00

    Worked for me.  Thanx.

  • H

    huntercub

    1 Message

    56

    0

    Posted May 13th, 2009 12:00

    Ok so I ran into this problem as well.... however after deleteing the offending registry errors and doing a reboot I too saw the drives but was not able to get them to work. I attempted doing both a rollback and fully deleting the drivers and rebooting however niether of these fixes worked for me. I still cant seem to get my dvd or cd-rw drives to read anything at all. I am at my wits end with this computer and have had nuthing but problems with it from the get go. I assure you that I will continue to do what I can to repair this machine but I will NEVER buy another dell again...not if my life depended on it as thier tech support is horrible (sorry, but formatting my entire computer is not the solution to every little problem). I have gotten more help from fellows users then i have anyone working with dell (and to think i spent all that extra hard earned cash on the extra tech support).

     

     

    Please I implore you, if anyone has any other suggestion please help me

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