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DCELL

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DCELL

2 Intern

18 Posts

0

8683

March 4th, 2019 06:00

Dell Cinema Color/Sound/Stream; Clean Install

Inspiron 7586, upgraded hard drive, clean install of Windows 10 Pro. Only Dell software added after the clean install was Dell Update and a couple of 'chipset' updates that installed after running Dell Update. All other drivers native to W10, with some drivers updated using Windows Update. Can the "Dell Cinema" related stuff get put on here? MaxxAudio Pro installed during a Windows Update or running Dell Update-I don't remember which.

  • Dell-SreejithR

    6 Operator

    3399 Posts

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    Posted March 4th, 2019 10:00

    Thank you for your message. I have responded to a similar query here

     

    Currently, there is no option to download the application once it is uninstalled.

     

     

  • DCELL

    2 Intern

    18 Posts

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    Posted March 4th, 2019 14:00

    Thanks for the quick response. I'm not happy with the answer though. I realize I'm just a small, singular customer, of a large business-Dell.  Doesn't seem right. This is the 5th Dell system we've bought for our family, and I've been a long time user of Dells at work. This specific purchase, from the very beginning, has been problematic. Both ordering, pre & post sale customer service, and tech support (Premium I might add). I may buy another Dell in the future, but it will most certainly not be bought directly from Dell. 

  • Saltgrass

    6 Operator

    4328 Posts

    15932 Points

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    Posted March 4th, 2019 15:00

    Do you still have the original drive?  Did you make a Win 10 Recovery drive before you swapped out the drive?

    I asked someone else, but how do you know you do not have the Cinema components installed?  This might seem strange but it would help me to understand the difference between those systems and normal ones.  

    I don't remember trying it but Dell does have some updating utilities which may be capable of reinstalling OEM software.  I always wondered about the Digital Delivery utility and maybe help and support.

  • DCELL

    2 Intern

    18 Posts

    8339

    0

    Posted March 4th, 2019 20:00

    I do have the original drive. I was not successful in creating a 'recovery drive', which prompted my first reach out to premium tech support. I do have at least one component of Dell Cinema, I think. MaxxAudio, which installed either by Windows Update or Dell Update. Honestly, I don't know if any other parts of it were installed. The current OS is a Windows 10 Pro install on an out of the box M2 drive. Just ran Windows Update and Dell Update after, whatever was installed by default with those.Nothing shows up in Digital Delivery, before and after the upgrade.Don't plan on using any Dell media app, just want the machine updated before any use other than routine stuff. 

     

  • Clintlgm

    4 Apprentice

    1452 Posts

    8332

    1

    Posted March 4th, 2019 20:00

    I would suggest that you download and install "Dell Command Update ver 3", Seems there is an option there to download all needed drivers for doing a clean install.

    It saved me with the only issue I've had with this notebook, A tech on my 3rd or 4th try with Dell support.  The tech before him had me download and install DCU ver 2.4 which is for windows 7 and 8 Ver 10 is for Windows 10 and once installed and run manually it told me I need 2 drivers the main one was an Intel IO driver once installed my issue disappeared. Dell update and Dell update Assistant did not work for me on my Issue. Sounds like it might be helpful for you.

    With notebooks, It's been my experience that manufacture drivers generally work better than Windows Native drivers. And in some cases windows native drivers can cause some serious issues.

  • 1928

    0

    Posted May 5th, 2021 08:00

    Hi There!

    I had the same issue and have solved this- 

    Write on notepad (Type all of this on notepad)-

    @echo off
    setlocal

    echo:
    echo Setting OEMID in RegEdit...
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL
    echo:

    echo Setting SCMID...
    echo Fetching System Model Name
    for /f "tokens=2 delims==" %%a in ('wmic computersystem get model /format:list') do set SYSMODEL=%%a
    set SYSMODEL=%SYSMODEL: =%
    echo System Model Name is "%SYSMODEL%"

    if not "x%SYSMODEL:Alienware=%" == "x%SYSMODEL%" goto modelAlienware
    if not "x%SYSMODEL:Vostro=%" == "x%SYSMODEL%" goto modelVostro
    if not "x%SYSMODEL:XPS=%" == "x%SYSMODEL%" goto modelXPS
    if not "x%SYSMODEL:Inspiron=%" == "x%SYSMODEL%" goto modelInspiron

    :modelAlienware
    echo System model contains the name Alienware
    set SYSNAME=Alienware
    goto modelFinish
    :modelVostro
    echo System model contains the name Vostro
    set SYSNAME=Vostro
    goto modelFinish
    :modelXPS
    echo System model contains the name Xps
    set SYSNAME=Xps
    goto modelFinish
    :modelInspiron
    echo System model contains the name Inspiron
    set SYSNAME=Inspiron
    goto modelFinish
    :modelFinish
    echo System Name is %SYSNAME%

    set SCMID=DELL_%SYSNAME%
    echo SCMID to be set is %SCMID%

    echo Setting SCMID in RegEdit
    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v StoreContentModifier /f /t REG_SZ /d %SCMID%

     

     

    After this, save the file as Fixappnotcompatible.bat

    After you have done this, open an elevated cmd.

    There, you need to enter the following command-REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL

    After it is done, restart the pc and then you will be able to install all the apps again