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cgogel

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21 years ago

C

cgogel

3 Posts

0

2818

February 23rd, 2006 18:00

Dimension 4700 back up disk

I had to have Dell replace my hard drive this week under warranty.  I have all the CDs that came with it but they did not send the "resource" CD with the drivers etc.   Dell tells me they can't send me one and I have to find access to a computer and download them off the site.   I had to get somebody to do this for me.   How ridiculous is that?   The computer is just one year old and already they no longer supply the disk.  This was very inconvenient. 
cgogel
  • mmreid

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    Posted March 8th, 2006 00:00

    Same thing happened to me this week with a 1 year old 4700.  They did not include the resource CD either and I can't even find how to do that.  If you know, please tell!! Thanks, mmreid
  • cgogel

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    Posted March 8th, 2006 13:00

    I ended up getting someone to go on the dell support page and download the drivers etc for me.  Dell can tell you exactly what you will need from the list   Once I had that it worked out. However now 2 weeks later there is another problem which I have to call them for.  There was a "blue screen" message that said there was a memory management issue
  • mmreid

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    Posted March 8th, 2006 15:00

    Wow, talk about frustrating.  I called Dell to ask specifically where and what to download and now they say they have the disk and could mail it to me.  Too late! The Dell Tech will be here this afternoon.  They say there's no way you can download off their website without a fee.  I am so confused.  Every time I call, someone else tells me something different.  This may just convince me not to buy a new system from them again.  Now my daughter won't be able to get her documents off before the tech gets here.  If you know exactly what your friend downloaded, please let me know if you can.  Thanks, mmreid
  • cgogel

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    Posted March 9th, 2006 12:00

    I will have to get the paper out at home but I can do that for you.   I will try to get the info this weekend
  • mmreid

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    Posted March 9th, 2006 13:00

    Don't bother.  It'll be too late by then, but thanks anyway.  I am hoping the tech will cave and help me out.  Thanks, mmreid
  • mdfldr

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    Posted April 3rd, 2006 11:00

    Eureka!!

    I am having a similar experience, what I find astounding is that my technician made it sound that the disk was sent with my system and "I" lost it!! I am meticulous about retaining these accessories, and spent unnecessary time trying to find it, now more time on this bloody site searching for drivers. Fool me once....
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    Posted April 5th, 2006 16:00

    I think I'm having the same problem here...  I had to install a new harddrive but now the computer isn't recognizing my network card.  I'm trying to find the correct driver to install for it, check out the link below for the list of drivers for Dim 4700 systems.  I don't know which one is for the network card though!!!  Can anyone tell me?  Thanks

    http://support.dell.com/support/downloads/devices.aspx?c=us&cs=19&l=en&s=dhs&SystemID=DIM_P4_4700&os=WW1&osl=EN

  • Vezinar

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    Posted April 8th, 2006 00:00

    You might want to check the firmware on your optical drives. We were getting blue screens steady until we updated the  firmware on our DVD-Burner. This is most likely if the word "atapi" is somewhere in the blue screen.
  • Vezinar

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    Posted April 8th, 2006 00:00

    I think Dell made a major mistake packaging this disk on the 4700 Series. I own a 4700 as well. My friend who owns an identical machine had to reinstall, he thought he had all the disks but couldn't find the resource CD. Thinking he lost it he called me to see if I had one and sure enough I didn't have one either, and I know very well I didn't lose any of the material my computer came packaged with.  
  • jellyhogfish

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    Posted June 8th, 2006 02:00

    dell's blow, i just reformatted my 4700 and i couldn't get anything to work because they didn't send me the driver cd. how are you supposed to use a computer when you aren't given the cd's with the correct stuff on them. i hate it when you try to use the help menu and they always say go to www.some internet site.com  to got help. how do i go there if i don't have any computer access? i should've paid the extra couple hundred dollars and went with an alienware computer.