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Dr. Lawrence Ho
2 Intern
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2014 Posts
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6551
November 27th, 2007 02:00
Outlook 2003
In Outlook 2003/XP, I suddenly have a non functioning inbox, now with 16 new messages that will not display. I used the auto repair Office tool without any result. I have disabled Norton antispam. after a message that it was causing a "serious error." I also removed hotmail from the list of accounts. So far, no go. Please offer suggestions. I suppose I can copy all folders, remove the program and reinstall it, but I would rather not do that if at all possible. I can recover the unseen messages from my Road Runner account. I don't have huge files stored in any folders. I need Outlook for business. Thanks......
Dr. Lawrence Ho
2 Intern
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2014 Posts
588
0
Posted November 27th, 2007 20:00
Mary, I was hoping you would post. I consider you the Outlook/Office ace. I tried using the Office repair tool. I can not use the Inbox repair tool because it can not find a valid file in Applications/...Outlook. The Outlook folder has no .pst.files. Thanks for your advice.- Go to Control Panel > MailOn the next screen, click on Data FilesConfirm the path of the folder that has your default PST fileRun Inbox Repair Tool (Scanpst.exe) again and point to this folder(make sure your Folder Options is set to show all hidden files and folders when you browse for the Outlook.PST file)
Dr. Lawrence Ho
2 Intern
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2014 Posts
588
0
Posted November 28th, 2007 17:00
I did turn off Norton antispam with no results. However, on completely removing Norton, 2008, a terrible piece of software, the inbox began working. (I think.)Dr. Lawrence Ho
2 Intern
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2014 Posts
588
0
Posted November 28th, 2007 17:00
Thanks for that information. I could not find a valid pst file to scan!- is the path same as that shown in the Mail icon in Control Panel?I didn't install Norton Antispam at all - I had a lot of problems with it when beta testing NIS 2008 and NAV 2008, so I left that out when installing the released versions.
paindoc wrote:
Thanks for that information. I could not find a valid pst file to scan!
Dr. Lawrence Ho
2 Intern
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2014 Posts
588
0
Posted November 29th, 2007 01:00
So far I've had no luck finding a pathway. Search indicates a file in Application data, but it does not work when I try to open it in the tool. I uninstalled and reinstalled Outlook with no help. I can import the inbox files into OLXPRS. When I go to Application data/Microsoft/Outlook, the pst folder is not there. I'd appreciate any hints. Does Open Office have an office Email client? I do not have any huge files in the inbox. This started after an error message in Outlook saying, " Norton has caused a serious error...." I no longer use Norton.- Can you elaborate on "but it does not work when I try to open it in the tool"? SCANPST doesn't open it, it just scans the PST file for errors. If any error is found, it creates a backup before attempting a repair.When you browse the folderC:\Documents and Settings\ [yourusername] \Local Settings\Application Data\Microsoft\Outlook\do you see any file in that folder? To add to the confusion, PST files are registered as Office Data File when viewed in Windows Explorer, so you may not see the default OUTLOOK.PST file with its extension unless your Windows Explorer Folder Options is configured to show all known file extensions.
Dr. Lawrence Ho
2 Intern
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2014 Posts
213
0
Posted November 29th, 2007 15:00
Perhaps that is the problem. When I look for a PST file none can be found to open in the repair tool box to scan, despite the fact that I can find pst files in search. If I type in the file it doesn't work. In search, I show all files. I'll take a look in control panel to be certain appropriate file options are listed.
Mary G
6 Operator
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20095 Posts
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Posted November 27th, 2007 15:00