Hi thanks for help,

Roxio now running properly. But i have one more question ...

When i try on Roxio "Check for updates" open dialog "Checking for new updates", but after 2-4 sec this dialog quit with no answer (There is not updates OR New update available). I can try this choice with the same reason ...

Can you say me where is possible problem ?

Thanks for your time and help !

V. Kysely

(but this is not that important as my problem with USB 3.0 port, i write Terry B, who moderate this problem on forum)

Hi kyssling02,

Im glad to know the issue is fixed. I believe there are no new updates for Roxio to be installed right now. Use Roxio to burn a disc and you can be sure everything is working fine with it. However please let me know if there are any other issues with Roxio.

I could not find the USB 3.0 port problem you mentioned in the forum but glad to know Terry B is taking care of it. Please let me know about the issue or if you have any other questions.

Glad to be of help.

Hi very thanks - here is my message to Terry B.:

--

Hi Terry,

please can you help me with my problem with USB 3.0 port, i answer you because you have a lot of replies on forum (en.community.dell.com/.../19353745.aspx) and nothing help me ...

My problem is when I plug flashdisk on USB 3.0 and copying files port often freeze and both USB 3.0 is not responded (until next restart). USB 2.0 port working properly. System is WIn 7 64bit.

I try :

a) New driver from dell pages 2.0.34.0 and new from Renesas 2.1.36.0

b) New updated BIOS (A17) and USB BIOS (firmware 4015)

c) Disable Power Management on all items on USB root

d) On Bios i try BIOS USB Emulation both (Enabled/Disabled)

But nothing help me ... Please can you say me what can I doing and help me ?

(I can prepare my ntb for remote connection for testing for you engineers if this help me)

Please answer me, and thanks for your time and help

V. Kysely

<ADMIN NOTE: Email id removed per privacy policy>

Hi  kyssling02,

Thank you for the detailed information.

Please install the USB 3.0 Renesas driver from the Intel website using this link:

downloadcenter.intel.com/Detail_Desc.aspx

Please restart the system and then connect the flashdrive in the USB 3.0 port to check if the issue is resolved.

Kindly reply with the results.

Hi Satya, unfortunatelly not help me ...

I have two flashdisk (USB 2.0) and both USB 3.0 port on both flashdisks is still when i copying disconnected.

So thanks for help ... i try service Dell in Czech Republic, or you have any next advice ?

V. Kysely

Hi Kysely,

Thank you for the reply.

If the service tag is transfered to Czech Republic support then you can contact them by clicking on this link:

support.euro.dell.com/.../index.aspx