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logixworx

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logixworx

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June 3rd, 2025 04:47

Mismatched firmware

I have a R620 that does not boot and only IDRAC7 is accessible.  It shows a mismatched BIOS firmware version + IDRAC7 / Lifecycle Controller firmware version. I believe BIOS version should be 2.90

What is the  correct course of action to fix this?

BIOS Version
1.4.8
Firmware Version
2.65.65.65
Lifecycle Controller Firmware
2.65.65.65

  • DELL-Marco B

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    Posted June 3rd, 2025 14:11

    Hello,

    yes please can you update bios to 2.90 from idrac interface?

    Thanks

    DELL- Marco B

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    Dell Technologies | Enterprise Support Services

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  • logixworx

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    Posted June 4th, 2025 15:51

    @DELL-Marco B​   

    Is this the correct file?  BIOS_W1WJW_LN_2.9.0.BIN


     I tried and got the error:

    RAC0613: The uploaded file is invalid. Make sure to upload the required file in the correct format and retry the operation.

  • DELL-Chris H

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    Posted June 4th, 2025 15:57

    Logiixworx,

     

    The file you would use in the Update and Rollback section of the idrac would be BIOS_W1WJW_WN64_2.9.0.EXE.

     

    Let me know if this helps.

     

     

    DELL-Chris H

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    Dell Technologies | Enterprise Support Services

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  • logixworx

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    Posted June 4th, 2025 17:06

    BIOS_W1WJW_WN64_2.9.0.EXE - isn't that a Windows executable? Shouldnt it be a BIOS image?

  • DELL-Chris H

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    Posted June 4th, 2025 17:19

    The Update and Rollback section allows the use of the exe version.

     

     

     

    DELL-Chris H

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    Dell Technologies | Enterprise Support Services

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  • logixworx

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    Posted June 4th, 2025 17:55

    @DELL-Chris H ​  Should I click Install   or Install Next Boot?     as I said  when I booted up previously (which led to the BIOS mismatch discovery),  it didn't show the 'system booting' message, just hung.  so I'm concerned 'install next boot' might not work now?

  • logixworx

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    Posted June 4th, 2025 18:37

    RID_585595525376 Reboot: Graceful OS shutdown with powercycle on timeout Reboot Completed
    Start Time: Now
    Expiration Time: Not Applicable
    Message: RED030: Reboot is complete.
      JID_585595321526 Firmware Update: BIOS Scheduled (0%)
    Start Time: Next Reboot
    Expiration Time: Not Applicable
    Message: JCP001: Task successfully scheduled.
  • logixworx

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    Posted June 4th, 2025 18:37

    the scheduler appears to be stuck at 0%

  • DELL-Chris H

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    Posted June 4th, 2025 18:44

    I suggest giving it some time. Now just to let you know, there is a chance this wont work. When the iDrac was updated without the BIOS it is what caused the mismatch error, but it also may have put the idrac at a point where it can no longer communicate with the BIOS. That is the reason we always recommend walking the BIOS and iDrac up to current, gradually and together, and not just running the latest version. Jumping that many updates, and getting the BIOS and iDrac too far apart can damage the motherboard. 

     

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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