Hi Sharon,

Thanks for reaching out to us.

The following table provides a comparison of the features available with the Dell Basic Hardware and Dell ProSupport service contracts:

Feature	Basic Hardware	ProSupport
Remote monitoring	Yes	Yes
Automated log and configuration collection	Yes	Yes
Automatic support case creation	No	Yes
Proactive parts dispatch (if required)	No	Yes

Also, you will receive email notification for potential hardware issues reported by devices covered under Basic Hardware service contract.

Please let me know if this answers you queries. Feel free to reach out to us for further clarification.

Thanks,

-Prabhat

Thank you for the response.  This information is very helpful.  So, it appears that you need either a Dell Basic Hardware service contract or a Dell ProSupport service contract to use SupportAssist.

I'm still confused by one thing though.  The SupportAssist FAQ says “available with hardware warranty and ProSupport entitlement on system”.  Does this mean that you can install SupportAssist w/standard warranty as well? 

Thanks,
Sharon