Greetings,

Can you please post the screenshot of the error message ? The body of the message if shortcutted by SourceOne would have showed following

EMC SourceOne

This message has been converted to a shortcut by EMC SourceOne to save server space.

Thanks,

Rajan

Greetings,

I would suggest you to open service request with support by going to support..emc.com website. Support engineers working in your local business hours will be able to help with the issue.

Best regards,

Rajan

Hi

I installed the shortcut extension on the DOMINO 8.5.2 32Bits on Linux Redhat  Enterprise 5.3 .

Hi,

I get the message "the message has been converted to shortcut click to view the message" but when i click on it i get the same message ".As now i am out of office it 0h14 GMT i am at home.

When i see on the domino console it doesn't any message related to shortcuted message .

☺ It’s a Domino based install. For shortcuts to resolve you need to have SourceOne Shortcut extensions library installed on your Domino server. That library will trap the open/preview/forward calls and send request to SourceOne server for resolution.

You need to make sure shortcut library initiated on the time of Domino start-up.

If stuck, you can always open an support service request to have support work with you to resolve the issue.

Thanks,

Rajan

Hi,

I tried to do this , the EMC engineers ask to get a webex on the customer plateform but the customer refused.