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webzzz

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19 years ago

W

webzzz

3 Posts

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2781

June 20th, 2007 14:00

CD ROM Help

Help Please!
 
I have a 2400 Dimension Desktop with Windows XP Home Edition, my CD ROM keeps going out. I have to keep rebooting everytime I want to use it. There is an Exclamation point by it in the Device Manager, my warranty has expired, I've tried Windows Guided Help (It didn't solve the problem), help & support in the start menu.......
 
What to do with this issue?
  • S

    Skybird

    1 Rookie

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    10871 Posts

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    Posted June 20th, 2007 14:00

    Look in the Device Manager .............

    Start | Control Panel | System in classic view | Hardware tab | Device Manager

    Click on the (+) next to DVD/CD-ROM drives.  Right-click the drive and select
    Properties.  Is there an Error Code (number)?

    While there, uninstall the drive and reboot to see if the exclamation point
    goes away.
  • S

    Skybird

    1 Rookie

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    10871 Posts

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    Posted June 20th, 2007 15:00

    Try this Article for Removing the UpperFilters and LowerFilters Values
    with the Registry Editor here ...............

    Disregard the reference to Roxio.
  • W

    webzzz

    3 Posts

    119

    0

    Posted June 20th, 2007 15:00

    Error message:Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
    The exclamation point didn't go away. I tried uninstalling/reinstalling and it didn't help.

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