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TheCobbler
6 Posts
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May 13th, 2007 20:00
CD/DVD drive not working
New Dimension 9200 running Vista Home Premium. Yesterday CD/DVD combo drive
HL-DT-ST DVD+RW GSA-H31N stopped reading up CDs put into the drive. Today tried to burn a CD from i-Tunes and error message flagged up in i-Tunes that no CD drive detected.
Checked in Device Manager and Device Status message reads:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).
The CD drive has power (green light comes up when CD in drive) but device does not appear as a 'Device with removable storage' in Computer.
I guess I need to uninstall and re-install the device and drivers. I have a drivers CD which came with the PC, but I can't get the CD/DVD drive to load it up!!!
Anyone got any suggestions?!!
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Posted May 13th, 2007 20:00
Thanks for your help. I've checked out the link you sent. It seems to relate to XP - I expect that the process also applies to vista although some of the places/names might be different (no 'Run' command in Vista for example). What do you think about 'Guided Help' - does this just do it for you? I clicked to download it, but nothing seems to have happened...160
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Posted May 13th, 2007 22:00
I do not have Vista, therefore, I cannot give you a step-by-step procedure.
Others who have Vista and remove the Upperfilters and Lowerfilters have
resolved the problem you list.160
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Posted May 14th, 2007 19:00
Thanks again for your help. As I'm fairly cautious about all this I eventually rang Dell helpline. The guy was really helpful and everything is now up and running. Thanks again!160
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Posted May 14th, 2007 20:00
Hi Cobbler,
Just for future reference, if I may ask, what did Dell do to solve the issue?
Best Regards
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do
and the eyesight to tell the difference.
CD/RW Link
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Posted May 14th, 2007 21:00
Basically the guy did some checks (he 'took over' my computer) and then did what Skybird suggested above. He uninstalled Upperfilters and Lowerfilters, then the drive and when the PC was re-started Windows searched for and found the necessary drivers. The guy said that the drivers were installed with the operating system when the PC was built so it wasn't possible to download them off the net, but that Windows should search for them on a restart, which it did.
Skybird
10871 Posts
160
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Posted May 13th, 2007 20:00
in the Registry here .............
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=1B791FDD8FD0473EA268BE881319EBC5&c=us&l=en&s=dhs
Disregard the reference to Roxio.