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If you have an error code in the Device Manager, you probably have and upper and lower filter problem.
http://support.microsoft.com/kb/314060
If the drive is not showing up in the Device Manager, then is there power to the drive, i.e., do any lights light up or does it make a sound?
If no power, turn off computer, remove drive and re-insert to make sure it has a good connection. If it still has no power, you probably have a bad drive.
If this is a SONY DVD+-RW Q58A drive, I have the same problem! Showed up yesterday. last used the drive sometime last week. Have looked all over Dell web site, wasting several hours.
have repeatedly 'uninstalled' the drive in device manager, upon reboot, it always re-installs, with error message. Found a forum suggestion for deleting secondary IDE channel; tried that, same result.
Mike
TheChessPlayer
4 Posts
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Posted April 9th, 2012 11:00
I recently was given a dell latitude d820
I have the same problem the dvd only plays cd's but nothing else
my friend has 2 stepsons and he was given it to fix but could not manage it, I simply installed vista and it was fine in fact it is working really well
any ideas as to how to fix it or even what the problem might be, I have tried downloadign the latest drivers to no avail
the only solution I am thinking is to get an external dvd which simply plugs into the usb port and use that instead of the main driver, at only 40 quid and considering the computer cost me nothing it is inexpensive
Hi TheChessPlayer,
This sort of problem is nearly always a laser/lens failure. There's nothing you can do to fix it. If you require the ability to read DVDs, you can either purchase an external drive, or replace the internal one. This side of the pond, a replacement will run $40-50.
Jakpro
1 Rookie
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340 Posts
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Posted November 17th, 2008 22:00
Have you looked in the Device Manager to see if the drive has an error code?