Computer Won't Boot After Removing/Reinstalling CD-ROM Drive
My Dimension 8400 factory-installed CD-ROM drive was not working correctly so I unplugged and removed it yesterday, cleaned and vacuumed the area and the unit and reinstalled it. Ironically it seemed to work better and was much less noisy than before HOWEVER my system (Windows XP-home) will not boot up past the screen that, at the bottom, reads: "Press F2 to enter Setup Utility". The cursor just flashes at the bottom of that screen UNTIL I press F2, enter the setup process and then once there, simply press "ESC" and the system proceeds through the regular start up process. What's up?
I think the system just noticed the new drive and prompts you to go into the BIOS to check it out.
So, Go into the BIOS <ADMIN NOTE: Broken link has been removed from this post by Dell> and browse to the drive area. Click on the new CD drive and see if it is seen correctly and turned on. Exit the BIOS page by saving, even if you have not changed anything. If you still get that message at startup, unplug the system and remove the motherboard battery for 15mins and then replace it. This will reset the BIOS settings to default, so you want to go through and write down the settings in all areas before doing so.
Another way to do the same thing can be seen here. This also resets your BIOS settings and you should also copy all your settings before doing it.
Please excuse my illiteracy concerning computer terms, etc. I re-entered the SETUP UTILITY and noted on the menu list on the left the "Drives" section. I had earlier provided you with the "Boot Sequence" order which probably has nothing to do with my issue. However upon entering the "Drives" section, I found some interesting information that perhaps may explain my boot problem: Here's what appeared on the menu list:
Diskette DR
DRIVE 0 SATA O On
DRIVE 1 SATA 1 OFF
DRIVE 2 SATA 2 OFF
DRIVE 3 SATA 3 OFF
DRIVE 4 PATA O ON
DRIVE 5 PATA 1 ON
My hardware configuration is: CD-ROM in slot one, CD-RW in slot two, then I have two hard drives ("E" and "F") the E drive is my main drive and the F drive is an added Western Digital 80Gig drive that was installed a couple of years ago. Does this information help you decipher what my issue is on the boot up? Which of the listed drives is one that I should switch to "ON"? Thanks! Also, if I end up replacing the CD-ROM drive, will I have to go through this process again?
PS: I changed the "OFF" settings to "ON", one at a time, moved out of Setup Utility and watched if the system would boot with each change. It did not. I then changed Drive 5 to "OFF", moved out of Setup and the computer booted properly. I am assuming I have "turned off" my CD-ROM drive. I guess the question at this point is: "Why is the computer not recognizing the CD drive, even though it's plugged in correctly and is the originally installed piece of hardware that (obviously) was recognized before yesterday when I unplugged and cleaned it?
I entered BIOS, selected "Drive" and viewed the following in order:
1. Onboard SATA Hard Drive
2. Onboard IDE hard drive
3. Onboard or USB CD-ROM drive
4. WDC WD1200BB-22GUAO
I did have a second hard drive installed a couple of years ago, which I assume #4 is ("WD" for "Western Digital"?) Also, I have a second CD drive, factory installed, that is my CD RW burner. None of the four listed appears to be that one though, does it?
Anyway does this information help you, help me with my problem? I restarted after entering this area and it still requires me to go to BIOS, then ESC before it will proceed to Windows. THX
Thanks for the reply again. I went to DEVICE MANAGER and found the following information:
1. under "DISK DRIVES"
a ST340014AS
b WDC WD1200BB-22GUA0
2. under "DVD/CD Rom Drives"
a HL-DT-ST CD-ROM GCR-84883B
I assume the first category contains my two hard drives--primary (first one) and added one the WDC one). However I am perplexed as to why the second category only shows one DVD/CD Rom Drive even though I have the subject one and a CD-RW below that.
Does this information help you further diagnose my issue? By the way, I turned off (on the Setup Utility) "Drive 5 - PATA 1" which had been set to "On" and my computer no longer hangs up at boot but goes right to Windows, etc. I also ran a disk on that drive and it read it, etc. I am totally confused.
PS: I responded too quickly (again). I went on "MY COMPUTER" and my CD-RW is no longer showing in the "Devices with Removeable Storage" section--only my CD Drive (:D). So apparently in my process of turning off one of the drives to eliminate the boot issue (according to my notes, Drive 5 - PATA 1) I have now eliminated the CD-RW. Does this issue go back to your recommendation regarding jumper settings?
PS: I responded too quickly (again). I went on "MY COMPUTER" and my CD-RW is no longer showing in the "Devices with Removeable Storage" section--only my CD Drive (:D). So apparently in my process of turning off one of the drives to eliminate the boot issue (according to my notes, Drive 5 - PATA 1) I have now eliminated the CD-RW. Does this issue go back to your recommendation regarding jumper settings?
I mis-spoke in my last reply and meant to say "My Computer" and not Device Manager.
Your two hard drive are in fact listed. And only the CD drive is listed as you have turned the other 'off' in the BIOS. Have you checked the problem drives jumper setting?
I didn't open the cabinet again as it's quite a task based on where my computer is located (under my desk) and the amount of cables and connections that have to be removed, etc. I've had it open 3 times in the past 24 hours so given that the computer is booting properly now, having turned off the subject CD-ROM drive in the Utility Setup and it still works, I thought I'd leave well-enough alone. Is there any harm in leaving the configuration as-is? Also, if this drive worked fine yesterday (as far as not interfering with my boot-up), would the jumper setting to it have to have been changed manually for it to be a problem now? If so, I can tell you that I didn't touch anything that would have changed any settings, unless it's such a sensitive thing that could have changed "by itself", through the handling of cables or the drive itself in the process of my disconnection of it. Thanks for your continued advice.
Thereal-dbk4297
4 Apprentice
•
3351 Posts
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Posted November 28th, 2008 07:00
Hello,
I think the system just noticed the new drive and prompts you to go into the BIOS to check it out.
So, Go into the BIOS <ADMIN NOTE: Broken link has been removed from this post by Dell> and browse to the drive area. Click on the new CD drive and see if it is seen correctly and turned on. Exit the BIOS page by saving, even if you have not changed anything. If you still get that message at startup, unplug the system and remove the motherboard battery for 15mins and then replace it. This will reset the BIOS settings to default, so you want to go through and write down the settings in all areas before doing so.
Another way to do the same thing can be seen here. This also resets your BIOS settings and you should also copy all your settings before doing it.