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brendan g

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22 years ago

BG

brendan g

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July 31st, 2004 01:00

Majot problem with computer

The other day my computer froze so I had to reset it.  Instead of reseting like it normally would, it started making a clicking noise repeatedly and would not boot up.  It has become very unstable, in fact I cannot even get windows to boot up.  Sometimes it tries to run scan disk at start up, but then it either freezes in the middle of it, or finds a problem with the hard disk and then freezes.  I tried booting up with a floppy disk but I can't get out of dos mode.  Scandisk from dos mode does not work either.  I fear there maybe a hardware problem.  Please help. 
  • volcano11

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    Posted July 31st, 2004 02:00

    It would be useful if you told us which model computer and which version of Windows you have.  It sounds like a failed or failing hard drive.  First try the 90/90 hard drive diagnostics.  Restart your computer and immediately hit (all three keys at the same time).  If that doesn't run the diagnostics on your model computer, then boot to the Dell Resource CD and run the diagnostics from there.

    Steve

  • Grumper

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    Posted July 31st, 2004 02:00

    Did this problem happen overnight or was going bad for a while ??

    If it happened quickly it might be the Hard Drive.

    if it happened over a period of time it sounds like malware and or spyware.

  • volcano11

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    Posted July 31st, 2004 14:00

    I did not say to press Cntrl - Alt  - Delete.  I said to press Cntrl - Alt - D  There is a big difference.

    Steve

  • brendan g

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    Posted July 31st, 2004 14:00

    I have a Dimension 2100 with Windows ME.

    Ok, I press control alt delete at start up and it brought up "Dell Dimension 2100 Setup"  In the menu it says: Main Advanced Sercurity Boot and Exit.  Where do I go from here? 

  • brendan g

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    Posted July 31st, 2004 14:00

    I could tell it was getting a little slow the past couple of days.  I'm pretty good about keeping it free of adware and spyware. 
  • brendan g

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    Posted July 31st, 2004 15:00

    Oops sorry, I should have read more carefully.  Ok I tried control alt D.  I don't know if it worked, but somehow I managed to boot up windows in safe mode.  It is going very slow but at least I can access files and such.  I'm backing up files right now.  What do you suggest for the next step?  Thank you for your help in advance. 

  • brendan g

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    Posted July 31st, 2004 16:00

    The computer is about 3 years old so I doubt it is still under warranty.  So does this mean I need to get a new hard drive? 
  • brendan g

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    Posted July 31st, 2004 16:00

    Ok, I ran the diagnostics on startup.  It said IDE Diagnostics Primary IDE Fail Return Code: 7

    Here is a list of some of the error messages I have been getting:

    Stmgr has caused and error in MSVCRT.DLL

    Winmgmt has caused an error in kernel32.dll

    Scandisk has caused an error in SHELL.DLL

  • volcano11

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    Posted July 31st, 2004 16:00

    So does this mean I need to get a new hard drive?  Yes

    Steve

  • volcano11

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    Posted July 31st, 2004 16:00

    IDE Diagnostics Primary IDE Fail Return Code: 7 means that your hard disk has failed.  If you are still under warranty, call Dell Tech Support for a replacement.

    Steve