A few more details: I previously had two 320GB Samsung SATA drives in a RAID0 configuration. The XP device manager disk->policies tab options were also greyed out then, but I could control both hard drive and volume write caching from the Intel Matrix Storage Manager application. Drive model: HD321KJ.
I replaced those with two 1TB WD Caviar Black drives (non RAID) -- same XPS 410 system, no other changes. Device manager drive caching options are still greyed out, but Matrix Storage Manager will not let me view or change drive/volume caching. Drive identifier: WD1001FALS-00J7B0.
Tried changing SATA operational mode in BIOS from "RAID ON" to "RAID Autodetect / ATA". System wouldn't boot in that mode, so changed it back.
If no advice from Dell, will try contacting Intel since they provide the disk controller chip, iastor.sys device driver and Matrix Storage Manager software.
Hey, Try this. Right click on the drive and select properties. Then to hardware tab, select the device and select properties again. If you look at the policies tab here everything is grayed out. Go back to the general tab and select 'change settings'. On that policies tab you should be able to change things if you wish.
Shaggy, thanks for the response. Unfortunately there's no "change settings" option under the general tab, on my system. I could upload a small .jpg of the dialog box, but the forum software won't let me.
joema2
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Posted November 25th, 2008 10:00
A few more details: I previously had two 320GB Samsung SATA drives in a RAID0 configuration. The XP device manager disk->policies tab options were also greyed out then, but I could control both hard drive and volume write caching from the Intel Matrix Storage Manager application. Drive model: HD321KJ.
I replaced those with two 1TB WD Caviar Black drives (non RAID) -- same XPS 410 system, no other changes. Device manager drive caching options are still greyed out, but Matrix Storage Manager will not let me view or change drive/volume caching. Drive identifier: WD1001FALS-00J7B0.
Any suggestions on this?