Hi,

I've deployed Dell SupportAssist for Business PCs (v2.1.4.135) on 3 computers.

Those computers are reporting correctly in the Manage Assets section (https://techdirect.dell.com/portal/SupportAssistAssets.aspx?action=manageDevices) but nothing gets reported in the PC Recommendations section (https://techdirect.dell.com/portal/SupportAssistAssets.aspx?action=pcRecommendation). Even if I manually launch an Hardware scan on the computer nothing gets reported to the central console.

I've also did a connectivity test and everything seems ok.
C:\Program Files\Dell\SupportAssistBusinessClient\bin>SupportAssistConnectivity.exe TestConnectivity
Connection successful.

All the 3 computers are Latitude laptop with valid ProSupport contract.

How can I troubleshoot this issue?

Thanks

Jeremy