On July 10 on my Inspiron 7569, SupportAssist (SA)  presented a dialog box asking me if I wanted to update to the newest version 3.10.0 .47. I elected to do so.   Afterwards, I checked all of my Settings to be sure nothing had changed.  Lo and behold, although I had had System Repair turned on (Settings > System Repair) in the previous version (3.9.1.245  installed May 26) and have actually had it turned on ever since it was a new option is Settings, there is no System Repair listed in Settings in the new version  – nothing at all:

 

 

 

 

 

 

But, I checked the 7569 Control Panel > SA OS Recovery  and it says that System Repair is enabled and that the current repair points were created yesterday and today!!

 

 

 

 

 

 

 

 

 

 

I used TreeSize to check the directory where the snapshots are stored on the 7569 (C:\ProgramData\Dell\SARemediation\SystemRepair) and indeed there are snapshots and backups with yesterday’s and today’s dates:

 

 

 

 

 

So, apparently, this installation of SupportAssist 3.10.0.47 on my Inspiron 7569 has a bug in it (i,e, not listing System Repair in the settings, although SA OS Recovery says it IS enabled and that repair points have been captured).

I also have SA Version 3.10.0.47 on another laptop, an Inspiron 5482.   It automatically installed. SA Settings says that System Repair is turned on:

 

 

 

 

 

 

 

The 5482 Control Panel > SA OS Recovery agrees, showing that System Repair is enabled and that the current repair points were created yesterday and today, the same as the 7569:

 

 

 

 

 

 

 

 

 

 

TreeSize reports that there are snapshots and backups with yesterday’s and today’s dates at 5482 C:\ProgramData\Dell\SARemediation\SystemRepair, just as it reports the same information on the 7569:

 

 

 

 

 

So, this installation of SupportAssist 3.10.0.47 on my Inspiron 5482 doesn’t have the bug in it.

Another problem is that even though the maximum space of 18 GB has been set aside for it, SA OS Recovery reports on both machines that it cannot capture repair points because there is not enough space:

 

 

 

 

 

 

 

 

 

Yet, both the SA OS Recovery > Settings and TreeSize indicate that there have been repair points created, as demonstrated in the screenshots above for the 7569 and the 5482.

This System Repair feature is a mystery.  Who knows if it actually works to do a system repair if the need for it arises?   I certainly do not put much faith in it. 

And it’s impossible to get any feedback from Dell agents on the problems SA has, even though there have been many postings about them in this Community Forum.