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JHaroldFL87

1 Message

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30892

May 3rd, 2019 16:00

Silently Update SupportAssist in background?

Hello everyone,

We are an IT-consulting firm operating with client workstations scattered across the state of Florida. All of the workstations came pre-installed with Dell SupportAssist. With the recent discovery of a vulnerability found in versions prior to 3.2.0.90, we are trying to get every client workstation on the latest, updated version.

We are trying to do this without intruding on the end-users' productivity during working hours. Is there a script we can run within command prompt to force Dell SupportAssist to silently update to 3.2.0.90 in the background? Our goal is to perform this update without the end-user being interrupted by prompts of any sort.

Thank you in advance to anyone who can provide assistance.

  • W

    Waseeeem

    1 Message

    22692

    0

    Posted August 1st, 2019 20:00

    To Uninstall it. This worked for me:

    "C:\Program Files\Dell\SupportAssist\uninstaller.exe" /arp /S

     

  • H

    HansHoskens

    4 Posts

    25285

    1

    Posted May 6th, 2019 02:00

    In addition to this request, will there be provided .msi files with the latest version? The latest .msi files I can find on the Dell site are version 2.0.0.220 which are vulnerable as well.

  • S

    Splosions

    1 Message

    25094

    0

    Posted May 7th, 2019 13:00

    Dell is friggin dropping the ball on this. Where is the updated MSI?

  • AP

    Amish Panchal

    1 Message

    25031

    0

    Posted May 8th, 2019 07:00

    I am also looking for the latest version offline installer . Also raised request in Dell for the same but still request is not resolved.
  • B

    Brian75201

    1 Message

    25011

    0

    Posted May 8th, 2019 10:00

    The install of the new version was simple -- just run with /S command line switch on the SupportAssistInstaller.exe.

    My problem is that the new version didn't remove many of the old versions -- some as old as 1.x.  Now I'm struggling with how to silently uninstall them...

    On some of the newer versions, I was successful with this:

    wmic product where "name like '%SupportAssist%' and not version like '%3.2.1.94%'" call uninstall

    However, older versions not so much.

    I pulled the UninstallString from the registry -- c:\Program Files\Dell\SupportAssist>uninstaller.exe /arp

    However, that prompts the user.  SO now...  how do I make that silent?  I've tried /s /q /silent /? --help nothing works.

    Anybody else come across this and figure it out?

  • R

    RedITguy

    1 Rookie

    •

    6 Posts

    24861

    2

    Posted May 10th, 2019 12:00

     

    start /wait MsiExec.exe /X{0309AC01-330F-494C-B27D-58E297E4674F} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{122666A9-2995-4E47-A75E-6423A827B7AF} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{18EF001B-B005-46CB-917B-112BA69ED85E} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{1AE53ECE-2255-4191-998B-07741E5EFCDA} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{33E712C1-2183-421C-9BC8-C902DB9C596C} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{45FD01F4-B11B-4A58-B465-1D600B5CDF64} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{4CB4741A-20C1-454E-8276-993D06A76D67} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{50EF2C72-95EC-4206-AAC3-9E84004A6140} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{5A18ABE3-52D1-4CA5-9169-25EC7E789582} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{8D7B279C-A661-465C-9658-F62FBD6A6B91} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{9074E264-F615-4DDE-969E-1FDBCFEC3FB5} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{90881C8E-6C4F-4662-9923-85AFCA058C44} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{9DD6B149-CEBC-4910-B11A-242393EDF6D3} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{D793D5B1-A985-4443-90F4-E55A13CFF117} /qn REBOOT=REALLYSUPRESS start /wait MsiExec.exe /X{E98E94E2-12D1-48E5-AC69-2C312F466136} /qn REBOOT=REALLYSUPRESS ::for the older virsions, we gotta do it dirty! taskkill /im SupportAssistAgent.exe /f /t net stop SupportAssistAgent sc delete SupportAssistAgent rd "C:\Program Files\Dell\SupportAssist"/s /q rd "C:\Program Files\Dell\SupportAssistAgent" /s /q reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PC-Doctor for Windows" /f del "C:\Users\Public\Desktop\SupportAssist.lnk" /f /q

     

  • C

    Chad_w_anderson

    1 Message

    23389

    0

    Posted June 27th, 2019 20:00

    Found a few more GUIDs for your script.  Here is the version you created with the additional ones I found.

    MsiExec.exe /X{0309AC01-330F-494C-B27D-58E297E4674F} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{122666A9-2995-4E47-A75E-6423A827B7AF} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{18EF001B-B005-46CB-917B-112BA69ED85E} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{1AE53ECE-2255-4191-998B-07741E5EFCDA} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{33E712C1-2183-421C-9BC8-C902DB9C596C} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{45FD01F4-B11B-4A58-B465-1D600B5CDF64} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{4CB4741A-20C1-454E-8276-993D06A76D67} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{50EF2C72-95EC-4206-AAC3-9E84004A6140} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{5A18ABE3-52D1-4CA5-9169-25EC7E789582} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{8D7B279C-A661-465C-9658-F62FBD6A6B91} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{9074E264-F615-4DDE-969E-1FDBCFEC3FB5} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{90881C8E-6C4F-4662-9923-85AFCA058C44} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{9DD6B149-CEBC-4910-B11A-242393EDF6D3} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{D793D5B1-A985-4443-90F4-E55A13CFF117} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{E98E94E2-12D1-48E5-AC69-2C312F466136} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{806422F1-FC4E-4D7C-8855-05748AEFC031} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{27130E51-9555-408B-8134-7BFF54EDE27B} /qn REBOOT=REALLYSUPRESS
    MsiExec.exe /X{3ED468C2-2235-4747-90AD-A7A34F0FE70A} /qn REBOOT=REALLYSUPRESS
    taskkill /im SupportAssistAgent.exe /f /t
    net stop SupportAssistAgent
    sc delete SupportAssistAgent
    rd "C:\Program Files\Dell\SupportAssist"/s /q
    rd "C:\Program Files\Dell\SupportAssistAgent" /s /q
    reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PC-Doctor for Windows" /f
    del "C:\Users\Public\Desktop\SupportAssist.lnk" /f /q

  • F

    Fulberti

    1 Message

    23142

    0

    Posted July 5th, 2019 06:00

    Hi to all here is the link where to find the msi files for the latest SupportAssist i just updated all my pc's today https://downloads.dell.com/serviceability/Catalog/ Have fun :)
  • E

    etreater

    1 Message

    22000

    0

    Posted September 18th, 2019 05:00

    none of this worked for me, but I was able to uninstall it by Deleting a registry hive.   Something like

    HKLM\Software\Dell\SupportAssistantBusinessClient

    Once uninstalled, I was able to reinstall the "Consumer" Support assistant that includes all of the useful tools.

     

  • E

    ELELCFP

    2 Posts

    3068

    0

    Posted September 25th, 2019 11:00

    Sorry to hijack your post but I am trying to silently get rid of support assist for all my workstations and I need assistance because we no longer want this software. Any assistance would be greatly appreciate it.

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