apjoe

updated

2 years ago

A

apjoe

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1 Message

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366

August 12th, 2024 07:29

can not access linux.dell.com

Is linux.dell.com down again?

  • DELL-Charles R

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    Posted August 14th, 2024 17:14

    Hello,

    As you may have seen, the site is back up.

    I don't have a cause. I'm just glad it is back up.

    Sorry for any convenience. I worked diligently in my capacity to get this resolved.

    I hope you hall have a great day.

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

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  • MarcusNii

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    Posted August 12th, 2024 08:23

    Seems since ~5 days 19 hours

  • BenArgyle

    2 Intern

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    59 Posts

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    24 Points

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    Posted August 12th, 2024 10:38

    Down for me too.  This is really unhelpful. 

    Can someone at Dell

    a) please take a look as soon as possible and,

    b) publish some kind of official way (contact information) to notify Dell of these repeated issues in the future?

    Without linux.dell.com the 'dsu' tool is useless, and it's a really helpful way to get my servers' firmwares updated.

  • Yovcho Yovchev

    1 Rookie

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    21 Posts

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    22 Points

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    Posted August 12th, 2024 10:42

    Yes, its not working for me too. linux.dell.com is down (again)

  • volex

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    Posted August 12th, 2024 12:32

    Yep same, the linux repo dell-system-update_independent offline causing yum updates to fail

  • BenArgyle

    2 Intern

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    59 Posts

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    Posted August 12th, 2024 14:23

    Does anyone have any addresses at Dell we can use to raise awareness of this issue?

  • DELL-Charles R

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    Posted August 12th, 2024 14:33

    Thank you everyone.

    This has been reported and a trouble ticket is in the works.

    I don't have an estimated time for resolution, but they are working on it.

    Please retry periodically.

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

    Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!

  • BenArgyle

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    Posted August 12th, 2024 15:02

    Hi @DELL-Charles R​,

    This forum can't be the official way to register that a customer-facing service is down/non-responsive.  Can you tell us how we can open a trouble ticket directly as customers in the future, please?


    With thanks,


    Ben

  • DELL-Charles R

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    Posted August 12th, 2024 15:06

    Hello Ben,

     

    You can contact Support directly to raise a case.

    For US/Canada you can call 1-800-945-3355

     

    If you are in a different region you can find contact information here:

    https://dell.to/3SHUPpC

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

    Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!

  • BenArgyle

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    Posted August 12th, 2024 15:22

    @DELL-Charles R​ I contacted (Pro)Support directly.  They wouldn't proceed with a case without a Service Tag, and then when I gave them a server Service Tag I was put through to a technician who had no idea how to deal with the issue, and didn't know who to contact.  All they could find was references to similar downtime complaints on this very forum... Which is why I ended up coming here myself and adding to this entry.

    So if you have a chance, please could you provide more detail to your answer?