This forum can't be the official way to register that a customer-facing service is down/non-responsive. Can you tell us how we can open a trouble ticket directly as customers in the future, please?
@DELL-Charles R I contacted (Pro)Support directly. They wouldn't proceed with a case without a Service Tag, and then when I gave them a server Service Tag I was put through to a technician who had no idea how to deal with the issue, and didn't know who to contact. All they could find was references to similar downtime complaints on this very forum... Which is why I ended up coming here myself and adding to this entry.
So if you have a chance, please could you provide more detail to your answer?
DELL-Charles R
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Posted August 14th, 2024 17:14
Hello,
As you may have seen, the site is back up.
I don't have a cause. I'm just glad it is back up.
Sorry for any convenience. I worked diligently in my capacity to get this resolved.
I hope you hall have a great day.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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