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dougclan

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dougclan

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December 23rd, 2016 13:00

Dell Venue 8 Pro -- Reloading Windows 10 -- inaccessible boot device

I have a Dell Venue 8 Pro 5830 that won't boot following recent Windows 10 one-year anniversary upgrade. I get the blue screen with "inaccessible boot device." I downloaded and made a windows (32-bit) recovery stick on a USB flash drive. Win 10 begins to load. It chooses "English (US)" as language, "English (US)" as time and currency format, and "US" for keyboard/input method. I'm then asked to click "Next," but I can't because the tablet's touchscreen driver has been disabled. There's no way to click next, including using the volume buttons on the side or the button on the top right of the tablet.

If I were able to click "Next," I'd be on my way to reinstalling Win 10 and getting the tablet to work again. I was able to run the tablet's diagnostics, and it passed all of them.

  • dougclan

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    Posted December 26th, 2016 12:00

    I did that to no avail. I used a powered USB hub (not Dell's, but Anker's) and hooked up a Dell keyboard and the Windows recovery USB flash drive, 32-bit). The tablet doesn't respond so that I can continue the Win 10 install.

    Separately, I also copied the Windows 10 recovery files to a mini SD drive. I tried to change the BIOS so that it would boot to the mini SD drive,but it did not recognize the SD drive.

  • dougclan

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    Posted December 27th, 2016 13:00

    I believe I used the right adapter, but not entirely sure. Here's the link to what I used -

    www.amazon.com/.../ref=oh_aui_detailpage_o08_s00

    It's an Anker Ultra Slim 4-Port USB 3.0 Data Hub with 12W Power Adapter / USB Wall Charger.

  • dougclan

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    Posted December 28th, 2016 07:00

    I downloaded Rufus and NTLite and will give this a shot and report back. Thank you.

  • dougclan

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    Posted December 28th, 2016 09:00

    I downloaded the iso file, 32 bit, for win 8.1 pro. I chose the iso file, not the file that boots from a USB stick. The win 8.1 pro iso did contain the boot.wim file, which I copied to another directory. But there isn't an install.wim file. The install files I found were install.esd, install.exe, installprep.exe, and installeventres.dll.

    I also downloaded 32-bit iso files for win 8 and win 10. These did not have install.wim file as well.

    Not sure how to proceed now.

  • dougclan

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    Posted December 28th, 2016 10:00

    Also, I didn't find the Z3700 driver pack on Dell's web site. But I did find the Intel Atom Z3000 chipset driver for my Dell Venue 8 Pro (model 5830). Is that it?

  • dougclan

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    Posted December 29th, 2016 11:00

    I did get the post yesterday and bought the Ugreen micro OTG. It arrives tomorrow.

  • dougclan

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    Posted December 31st, 2016 08:00

    Sorry, the new adapter didn't work. It's the same issue: Windows Setup  is found, but the touchscreen is disabled. I connected a Dell USB keyboard to the powered hub, but was unable to advance the screen by hitting "Next" or capital "N." See above post from Xavalon. I followed his instructions because he indicated there is a way to embed the driver so that the touchscreen loads along with Windows at the same time. However, I couldn't find one of the Windows files (install.wim) and the Z3700 driver pack on Dell's site for my Venue 8 Pro. I left him some questions but haven't heard back. I'm not sure why Dell doesn't make the Windows recovery/driver set available any longer to its customers on a flash drive.

  • dougclan

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    Posted January 4th, 2017 12:00

    Just to let you know that the new adapter didn't work. I did respond Dec. 31, but it was never posted. I remain having the same issue -- the touchscreen is disabled and I am unable to advance the the new installation of Win 10 by clicking/touching Next. There was a promising post on Dec. 27 by Xavalon, but I hit two hurdles finding the files/drivers that he specified. I posted a note above to him, but haven't heard back, understandably, perhaps, because of the holidays.

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    Posted December 23rd, 2016 14:00

    You'll need to connect a usb hub and use a wired mouse or keyboard.

  • Mikerman

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    Posted December 27th, 2016 10:00

    And did you connect the hub to the tablet using a USB OTG adapter/cable adapter?  Needed--a direct USB connection without the OTG tech. built into the USB OTG adapter will not work.