Hello vab_mh,

Here is the link to the download for the connection utility.

https://dell.to/3svc1BQ

Thank you Sam!  Unfortunately, following that link and logging in, I just get "Invalid Access".  Some seven hours ago, I have opened a service request about my account, because I did find another link, but was blocked since I don't have a "business account".

I don't get it:  My customer has purchased two Dell EMC products, I am contracted to install them. I can provide serial numbers and service tags, but I can't download a  Windows binary... because of my web site user account type.   Yes, I did specify my company name.

*sigh*

Anyway, thanks again for taking the time trying to help me.

:

This is nothing short of incredible.  After waiting since Thursday (it's now Monday evening) for *any* response to my support request (other than an automated acknowledgement that did include the SR number) I am now trying to reach Dell EMC.  That has proven to be impossible.  There is no "chat" option once I am logged in even though such an option is documented, and *all* numbers  here in Germany (toll free or local) either are invalid or lead to "we are experiencing technical difficulties, please try later".

So, I don't have software to set IPs, the DHCP client in the storage is broken (the DHCP server shows the 480F getting the lease, then it plays dead), and Dell EMC will not talk to me.

I haven't had such a bad support experience for many years.  But hey, the web site software can "remove substitute character" for my characterisation of that Windows binary, that I still don't have, for two brand-new 480Fs my customer paid good money for.

Absolutely speechless.

Hello vab_mh,

I am going to send you a private message and if you can send me the Service request# I can look into your issue.

Hi,

I too require the Unity Connection Utility but cannot find a link for it anywhere in the same boat in such that I support this product for a customer yet can't get the software. Do I need to log a call to request it, seems a lot of work for what should be a free product.

Thanks

I feel your pain.  Did your customer buy directly from Dell?  If so, they may have an account manager or other Dell representative.  My advice would be to contact Dell through that channel.  I wasted more than five days waiting for a reaction to my "administrative support request", which never came.

All the customer contacts at Dell were very friendly and helpful, and immediately got the ball rolling.

Hello BeggingforHelp,

If you have an active EMC support contract on your system, then you should be able to download the utility from the site.  If you don’t have an active support contract on your system then you will not be able to get the utility.

I'm in the same boat the location for our version of Connection Utility got wiped in our Storage Pool failure too so can't re-run the software nor download it either as no doubt our support has ended. Surely there must be a after sales service option. 

Trying to log into Support gives me a SSO error, its like 'no support for you'.

@DELL-Sam L​ Why do you keep posting this reply when you know it doesn't take you anywhere unless you have a black check next to your acct.

@DELL-Sam L​ Hi 

i'm creat account with my company domain email but still can not download Dell connection unity, 

This system dialog " your account need permission to download

how can i take this

My Storage Dell Unity XT 380