UNSOLVED

jaseaco

updated

21 years ago

J

jaseaco

14 Posts

0

1107

November 4th, 2005 17:00

explorer.exe not running

I know I have a virus, just not sure which one. When I boot up I get the following message:

Explorer.exe unable to locate component. I have no icons or toolbar. Before I was missing the wininet.dll file but have restored it. Not sure if it is corrupt though. Not sure of anything right now. I DO know that I am trouble...

Any suggestions?
  • ky331

    5 Journeyman

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    15634 Posts

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    45073 Points

    385

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    Posted November 4th, 2005 17:00

    if unzipping is the "only" issue stopping you,
    you can download the already-unzipped .EXE file from
     
    either directly to the bad machine (if you can), or else, to another/good machine, and then try to transfer it via floppy.
     
     
  • jaseaco

    14 Posts

    385

    0

    Posted November 4th, 2005 17:00

    Should I download hijackthis? I can't unzip anything in this state, so not sure how to go about doing this.

    Thanks in advance for your time.
  • ky331

    5 Journeyman

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    15634 Posts

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    45073 Points

    385

    0

    Posted November 4th, 2005 18:00

    i don't have the answers (nor "guarantees") for your questions... but it certainly can't hurt anything to try to generate and post an HJT log.   IF your problem is software (virus/malware) - related, odds are the HJT forum people will be able to offer you some assistance.
  • jaseaco

    14 Posts

    385

    0

    Posted November 4th, 2005 18:00

    I will download and post the hijackthis log when I get home (I'm at work). I guess I'm just trying to get as much info as possible. Does this sound like a familiar virus? Is it likely I can salvage or will I probably have to start from scratch and lose all my files?

    Maybe it's too early to tell at this point? Will the Hijackthis log shed light as to what the problem is?

    I've been doing as much research as I can and it doesn't look like there's a very high rate of success once this problem occurs. Is this true?

    Thanks for the time!
  • jaseaco

    14 Posts

    385

    0

    Posted November 5th, 2005 19:00

    Here's my HiJackthis log:

    my Error message says App Failed to initialize (0xc0000022).

    Thanks very much for looking at this!


    Logfile of HijackThis v1.99.1
    Scan saved at 1:04:41 PM, on 11/5/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    C:\WINDOWS\System32\wltrysvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\System32\bcmwltry.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Documents and Settings\Jason Corbett\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
    O2 - BHO: HomepageBHO - {3bf1f86f-b1a8-489b-8d8b-43781d51411f} - C:\WINDOWS\system32\hpDCE7.tmp
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - blank (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [bacstray] BacsTray.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [Cleanup] C:\DOCUME~1\JASONC~1\LOCALS~1\Temp\2005113222915_mcappins.exe /v=3 /cleanup
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
    O4 - HKLM\..\Run: [msci] C:\DOCUME~1\JASONC~1\LOCALS~1\Temp\2005113222914_mcinfo.exe /insfin
    O4 - HKLM\..\Run: [MXO Auto Loader] C:\WINDOWS\MXOALDR.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /QS
    O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKCU\..\Run: [ANR] C:\Program Files\XemiComputers\Audio Notes Recorder\ANR.exe
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
    O4 - Startup: PowerReg Scheduler V3.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
  • dobhar

    2 Intern

    •

    1132 Posts

    385

    0

    Posted November 6th, 2005 22:00

    Hi...

    My name is dobhar and I will be looking over your log. If you have any questions please post back as a reply to this Thread\Topic and I will be advised by email so I can return and help you. Do not start another Thread\Topic.

    One thing I have noticed right away is that you are running HijackThis from your Desktop. Please make sure you move HijackThis.exe, using the instructions below.

    *** IMPORTANT ***
    You are running HijackThis from your desktop. HijackThis needs to be run from a folder on it's own and not from the Desktop. The reason being that if we get you to fix somethig with HJT it creates a backup. These backups need to be in the same folder as HJT so by running HJT from your Desktop you will have all these Backups there also. It's best to run the program from an actual folder. Please follow these instructions...
    Create a folder called HJT...
    1. Open "My Computer"
    2. Double-click "C:" or "Local Disk (C: )"
    3. Right-click in an open area in that window
    4. Select/left-click on "New" from the drop-down
    5. Select/left-click on "Folder"
    6. A folder will appear with the cursor blinking and the words "New Folder" will be highlighted
    7. Name the folder HJT
    8. Move the HijackThis.exe file to this new folder


    Alternately you can download a self extracting copy of HijackThis from http://downloads.malwareremoval.com/hijackthis_sfx.exe and save it to your desktop. Double-click on the file hijackthis_sfx.exe file and it will self extract into it's own folder in C:\Program Files\HijackThis.

    Pls post a new HJT log from the new location. Once you post your new log please give me some time to go look it over and I will post back as soon as possible.

    Thanks,
  • jaseaco

    14 Posts

    385

    0

    Posted November 7th, 2005 01:00

    Thank you very much for taking the time to view this!

    Logfile of HijackThis v1.99.1
    Scan saved at 7:17:13 PM, on 11/6/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    C:\WINDOWS\System32\wltrysvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\System32\bcmwltry.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\HiJackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
    O2 - BHO: HomepageBHO - {3bf1f86f-b1a8-489b-8d8b-43781d51411f} - C:\WINDOWS\system32\hpDCE7.tmp
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - blank (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [bacstray] BacsTray.exe
    O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
    O4 - HKLM\..\Run: [Cleanup] C:\DOCUME~1\JASONC~1\LOCALS~1\Temp\2005113222915_mcappins.exe /v=3 /cleanup
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
    O4 - HKLM\..\Run: [msci] C:\DOCUME~1\JASONC~1\LOCALS~1\Temp\2005113222914_mcinfo.exe /insfin
    O4 - HKLM\..\Run: [MXO Auto Loader] C:\WINDOWS\MXOALDR.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /QS
    O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
    O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    O4 - HKCU\..\Run: [ANR] C:\Program Files\XemiComputers\Audio Notes Recorder\ANR.exe
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
    O4 - Startup: PowerReg Scheduler V3.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
    O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
  • dobhar

    2 Intern

    •

    1132 Posts

    385

    0

    Posted November 7th, 2005 03:00

    Hi jaseaco...

    Lets' get to it...
    _________________________________________________________________________________

    Please print out or copy these instructions\tutorials to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.
    ________________________________________________________________________________

    Step 1.
    ==========

    - Please download and install CCleaner from here
    (Note: DO NOT run this yet!)

    Step 2.
    ==========

    Please download Ewido Security Suite from here.
    (Note: As this is a trial version, after the 14 day trial period has expired Ewido will lose some functionality with it. Ewido will then will work as an On-Demand program, make sure to check for updates regularly).
    - Install Ewido
    - When installing the program, under " Additonal Options" uncheck...
    * Install background guard
    * Install scan via context menu
    - Launch ewido, there should now be an icon on your desktop, double-click it.
    - The program will now open to the main screen.
    - When you run ewido for the first time, you MAY get a warning " Database could not be found!". Click OK. We will fix this in a moment.
    - You will need to update ewido to the latest definition files:
    * On the left hand side of the main screen click " Update".
    * Then click on " Start Update".
    - The update will start and a progress bar will show the updates being installed. (Note: the status bar at the bottom will display "Update successful")
    - Close Ewido.
    (Note: If you are having problems with the updater, you can manually update ewido from here)

    Step 3.
    ==========

    - Download smitRem.exe (by noahdfear) from here and save the file to your desktop.
    - Double-click on the file to extract it to it's own folder on the desktop.
    (Note: Do NOT run this yet!)

    Step 4.
    ==========

    If you have not already installed Ad-Aware SE 1.06, please follow the download and setup instructions by rstones12 below, otherwise, just check to for updates to program:
    Ad-Aware SE setup instructions (by rstones12) can be found here
    (Note: Please do NOT run it yet!)

    Step 5.
    ==========

    - Reboot computer into " Safe Mode" Using the F8 method:
    - As soon as the BIOS is loaded begin tapping the F8 key until the Boot Menu appears
    - Use the arrow keys to select the Safe Mode menu item
    (Note: For additional help in booting into Safe Mode, see the tutorial found here)

    Step 6.
    ==========

    We need to make sure all Hidden Files are showing so please:
    * Open " My Computer" then click on " Tools" and from the drop down menu select " Folder Options".
    * Select the " View" tab.
    * Under the " Hidden files and folders" heading SELECT " Show hidden files and folders".
    * UNCHECK the " Hide file extensions for known types option".
    * Click " Yes" to confirm.
    * Click " OK"

    Step 7.
    ==========

    - Close all Windows and programs
    - Run HijackThis...
    - Select\check the following entries, Double-check to make sure that only these entries are checked...

    O2 - BHO: HomepageBHO - {3bf1f86f-b1a8-489b-8d8b-43781d51411f} - C:\WINDOWS\system32\hpDCE7.tmp
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - blank (file missing)
    O4 - HKLM\..\Run: [Cleanup] C:\DOCUME~1\JASONC~1\LOCALS~1\Temp\2005113222915_mcappins.exe /v=3 /cleanup
    O4 - HKLM\..\Run: [msci] C:\DOCUME~1\JASONC~1\LOCALS~1\Temp\2005113222914_mcinfo.exe /insfin
    O4 - Startup: PowerReg Scheduler V3.exe


    - Click the " Fix checked" button...
    - Close HijackThis

    Step 8.
    ==========

    We now need to cleanup all the Temp, Temorary Internet Files, Recycle Bin, etc...
    - Start the CCleaner program
    - Get into " Options" => Select " Advanced" => Deselect\uncheck " Only delete files in Windows Temp folders older than 48 hours"
    - We are only going to work with the "Cleaner" section. (Note: Do not use the "Issues" section)
    - click on the Run Cleaner button in the lower right-hand corner
    - After complete close program
    - Empty Recycle Bin

    Step 9.
    ==========

    - Open the smitRem folder, then double click the RunThis.bat file to start the tool
    - Follow the prompts on screen. Wait for the tool to complete and disk cleanup to finish.
    (Note: The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.)

    Step 10.
    ==========

    - Start Ad-aware SE 1.06 and do a full scan
    - Remove all it finds

    Step 11.
    ==========

    - start Ewido Security Suite
    - Click on " Scanner. (Note: Do not start any programs or open any windows while Ewido is scanning)
    - Click on " Complete System Scan", the scan will now begin.
    - While the scan is in progress you will be promted to clean files, click " OK".
    - When it asks if you want to clean the first file, put a checkmark in the lower left corner of the box that says " Perform action on all infections", then choose " Clean" and click " OK".
    - Once the scan has completed, there will be a button located at the bottom of the screen named " Save Report".
    - Click " Save Report".
    - Now save the report .txt file to your desktop.
    - Close Ewido.

    Step 12.
    ==========

    - Get into Control Panel and double-click Display
    - Select\click the Desktop tab
    - Click the Customize Desktop button
    - Select\click the Web and deselect\Uncheck " Security Info" if present
    - Close Display Properties

    Step 13.
    ==========

    - Reboot your computer back into " Normal Mode"
    - Run Panda ActiveScan's online virus scan from here and perform a full system scan.
    - Once you are on the Panda site click the " Scan your PC" button
    - A new window will open...click the big " Check Now" button
    - Enter your Country
    - Enter your State/Province
    - Enter your e-mail address and click send
    - Select either Home User or Company
    - Click the big Scan Now button
    - If it wants to install an ActiveX component allow it
    - It will start downloading the files it requires for the scan (Note: It will take a couple minutes)
    - Click on " Local Disks" to start the scan
    - When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
    - Post Panda scan results in your next reply

    Step 14.
    ==========

    - Post back a fresh new HijackThis log
    - Post back the contents of the "smitfiles.txt"
    - Post back the Ewido scan log
    - Post the log from Panda Scan

    Message Edited by dobhar on 11-07-2005 01:46 AM

  • dobhar

    2 Intern

    •

    1132 Posts

    173

    0

    Posted November 8th, 2005 02:00

    Hi...

    Please post the smitfiles.txt contents for me...

    Thanks,

  • jaseaco

    14 Posts

    173

    0

    Posted November 8th, 2005 02:00

    smitRem © log file
    version 2.7

    by noahdfear


    Microsoft Windows XP [Version 5.1.2600]
    The current date is: Mon 11/07/2005
    The current time is: 18:40:38.10

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    checking for ShudderLTD key

    ShudderLTD key not present!

    checking for PSGuard.com key


    PSGuard.com key not present!

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Existing Pre-run Files


    ~~~ Program Files ~~~



    ~~~ Shortcuts ~~~

    Online Security Center.url


    ~~~ Favorites ~~~



    ~~~ system32 folder ~~~

    ld****.tmp
    mssearchnet.exe
    ncompat.tlb
    nvctrl.exe
    mscornet.exe
    intell32.exe
    oleext.dll


    ~~~ Icons in System32 ~~~

    ts.ico
    ot.ico


    ~~~ Windows directory ~~~



    ~~~ Drive root ~~~


    ~~~ Miscellaneous Files/folders ~~~




    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



    Remaining Post-run Files


    ~~~ Program Files ~~~



    ~~~ Shortcuts ~~~



    ~~~ Favorites ~~~



    ~~~ system32 folder ~~~

    oleext.dll


    ~~~ Icons in System32 ~~~



    ~~~ Windows directory ~~~



    ~~~ Drive root ~~~



    ~~~ Miscellaneous Files/folders ~~~




    ~~~ Wininet.dll ~~~

    wininet.dll INFECTED!! :( Starting replacement procedure.


    ~~~~ Looking for C:\WINDOWS\system32\dllcache\wininet.dll ~~~~


    ~~~~ dllcache\wininet.dll not present! ~~~~


    ~~~~ Looking for C:\WINDOWS\$hf_mig$\KB890923\SP2QFE\wininet.dll ~~~~


    ~~~~ C:\WINDOWS\$hf_mig$\KB890923\SP2QFE Present! ~~~~


    ~~~~ Checking KB890923\SP2QFE\wininet.dll for infection ~~~~


    ~~~~ KB890923\SP2QFE Clean! ~~~~

    ~~~ Replaced wininet.dll from KB890923\SP2QFE ~~~



    ~~~ Upon reboot ~~~

    wininet.old present!
    oleadm.dll not present!
    oleext.dll present!


    ~~~ Upon completion ~~~

    wininet.old not present!
    oleadm.dll not present!
    oleext.dll not present!


    ~~~~ Rechecking C:\WINDOWS\system32\wininet.dll for infection ~~~~


    ~~~~ C:\WINDOWS\system32\wininet.dll Clean! :) ~~~~