UNSOLVED
Help removing NAV systemworks
I have decided to get rid of Norton and switch to another AV program. I went to the Symantec website to download the removal tool and I get an IE error stating that I am unable to access the website. Norton tech support had me try several different sites(which he said were up and running) and he was getting me to restart in safe mode, then I think he just hung up on me! (Now I know Im switching!) I have tried disabling my fire wall and anti spyware programs but still no luck. Can anyone tell me what might be the problem or how I can get their software? How important is it for me to use the removal tool vs. windows to remove Norton?
309
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Posted December 17th, 2006 17:00
Hi Bob:You're welcome! I had to do something once the old Scratch Pad 'dissolved'. Nice to hear from you again. Best regards of the season to you.joe309
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Posted December 16th, 2006 17:00
You can try using the Windows Add/Remove folder. Hopefully it will get everything that Norton installed.
I don't know why you are getting that error message, maybe someone else reading this thread has some input.
Wait a while to see if anyone else responds to this like ky331 or joe53.
zb1309
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Posted December 16th, 2006 17:00
Howdy
try these removal tools, from Symantec, to get rid of that bloatware.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005103109480139
I run Zonealarms security suite & am very happy with it.Macafee is no better than Nortons, by the way.
Many people like Avast or AVG
Bob
309
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Posted December 16th, 2006 18:00
Thanks, but I tried that website along with some others that tech support gave me. It gives me the same error. I recenly upgraded to IE 7 so I dont know if there is something to look at there? Zone Alarm does keep telling me that it is blocking a DNS, but I tried disabling it and downloading with no luck. It lists the program as Generic Host Process for Win32 Service. Any ideas? Here is the error:
Internet Explorer cannot display the webpage Most likely causes:- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.
Diagnose Connection Problems 
More informationThis problem can be caused by a variety of issues, including:
- Internet connectivity has been lost.
- The website is temporarily unavailable.
- The Domain Name Server (DNS) is not reachable.
- The Domain Name Server (DNS) does not have a listing for the website's domain.
- If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.
For offline users
You can still view subscribed feeds and some recently viewed webpages.
To view subscribed feeds- Click the Favorites Center button
, click Feeds, and then click the feed you want to view.
To view recently visited webpages (might not work on all pages)
- Click Tools
, and then click Work Offline. - Click the Favorites Center button , click History, and then click the page you want to view.
309
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Posted December 16th, 2006 18:00
Thanks Bob,
Just this week I switched from AVG to Avast. No reason, just wanted to see how it worked these days...
No complaints, but the interface is a bit more complicated.
zb1309
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Posted December 16th, 2006 23:00
Thanks Joe. Uninstalling IE 7 worked. It took forever to connect to the download page, but I was finally able to download it. Is it always better to remove programs this way, or is this just a Norton thing?309
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Posted December 17th, 2006 02:00
Your welcome zbestwun. I had a ugly time with Nav2005, & thats when I found the tools. At that time Symantec had them hid quite well. :smileymad:
Gnardo: This is a Norton thing, I spend 2 + months dealing with that bloated Nav2005. If you enter Norton into the search feature, you will get thousands of posts about their bloatware & problems with it.Joe & zbestwun, thanks for the work you & the other posters do in dealing with the problems in this & HiJack This forums.
This is one of the forums I check daily.Bob
joe53
5 Journeyman
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5772 Posts
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17269 Points
309
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Posted December 16th, 2006 20:00
Make sure that Generic Host Process for Win32 Services is enabled (has green check marks) under the Access (both Trusted and Internet) and under the Server (Trusted only) columns. If not, click on the ? or X and change it to Allow.Then try accessing the website.