UNSOLVED

spearson

updated

19 years ago

S

spearson

17 Posts

0

27909

July 10th, 2007 23:00

McAfee uninstall problems

Shortly after purchasing my new Inspiron 1505 laptops, I uninstalled the nightmarish McAfee in favor of better AV and Firewall programs.
 
Unfortunately, McAfee has problems letting go. My program updates are still being blocked. Cannot get rid of the McAfee personal firewall (Vista reports that I have two firewalls going, including that one). Vista also reports that I still have McAfee AV! Cannot find any "obvious" McAfee files in my computer. Have tried running the various supplemental McAfee uninstall tools (MCPR.exe and MPFCleanupTool.exe) both in regular and safe mode without success. They both report failures. Cannot reinstall McAfee since the 90 day trial period expired.
 
How do I get rid of the beast?
  • helmecj01

    2 Intern

    •

    2412 Posts

    1421

    0

    Posted July 11th, 2007 15:00

    Hi
     
    download this tool for Mcafee
     
     
     
    McAfee Consumer Product Removal Tool description
    McAfee Consumer Product Removal Tool will remove all 2005, 2006, and 2007 versions of McAfee consumer productsRunning the McAfee Consumer Product Removal Tool (MCPR.exe) removes all 2005, 2006 and 2007 versions of McAfee consumer products.

    Affected Products:
    · McAfee Security Center
    · McAfee VirusScan
    · McAfee Personal Firewall Plus
    · McAfee Privacy Service
    · McAfee SpamKiller
    · McAfee Wireless Network Security
    · McAfee SiteAdvisor
    · McAfee Data Backup
    · McAfee Network Manager
    · McAfee Easy Network
    · McAfee AntiSpyware

    Using McAfee Consumer Product Removal Tool
    · Double click the MCPR.exe
    · A Command Line window will be displayed, and then close automatically.
    · Wait for a second Command Line window to be displayed. Note: Do not double-click MCPR.exe again, you may have to wait up to 1 minute for the next window to appear.
    · After the second window appears, the program will begin the cleanup.
    · Observe the installation, which could take several minutes. The following message will be displayed in the Command Line window: The machine must reboot to complete the un-installation. Reboot now? [y.n]
    · Press Y on the keyboard.
    · Wait for the computer to restart.
    · All McAfee products are now removed from your computer.



























    From Chris

    My computer
    Dell Dimension 1100
    Microsoft Windows XP Home SP 2
    512 MB of Ram
    Nvidia Geforce FX 5200 256MB
    Intel Celeron CPU 2.53GHz
    HDD WDC WD800BB-75JCO 80GB C:
    HDD Samsung SV2042H 20GB F:
    TSSTcorp CDRWDVD TS-H492C D:
    LITE-ON DVDRW LDW-851S E:
    Linksys wireless-G WUSB54GS With SpeedBooster
    Mozilla Firefox 2.0.0.4

    my security software
    VCOM SystemSuite 7 Professional
    Windows Defender




















    Message Edited by helmecj01 on 07-11-2007 11:09 AM

    Message Edited by helmecj01 on 07-11-2007 11:09 AM

    Message Edited by helmecj01 on 07-11-2007 11:10 AM





  • spearson

    17 Posts

    1421

    0

    Posted July 11th, 2007 20:00

    Thx. Already tried the MCPR.exe. Didn't do the trick
  • S.C

    2 Intern

    •

    503 Posts

    1421

    0

    Posted July 12th, 2007 22:00

    I've tried that too. I had the same problem. Kept coming up with incomplete removal. I found out it was a registry key, yet I couldn't delete it. I talked to McAfee and they told me to run the tool over and over, exactly like you, but I also had no success. I just decided to get another Anti Virus [I run AVG Free Anti-Virus now] and it works so much better. It's faster, doesn't bog down my system, and less problems. I recommend you just forget about McAfee.
  • spearson

    17 Posts

    1421

    0

    Posted July 13th, 2007 00:00

    Thx! I quickly discovered that McAfee was almost worse than a virus, so I went with another AV program that I have been using over the last year (Avast).
     
    My problem is that I would like to forget McAfee, but it won't let me forget and the remnants of its AV engine and/or personal firewall may still be interfering with automatic updating of one of my essential programs.
     
    You said there was a registry key problem. Do you remember which one?
  • S.C

    2 Intern

    •

    503 Posts

    1421

    0

    Posted July 13th, 2007 00:00

    Not completely positive of the exact registry key. But it was impossible to delete. I tried everything. I even ran RegAssassin with no luck. I don't think my computer will ever remove McAfee completely either. It's just one of things that you learn to deal with. Let's just cross our fingers and hope it doesn't screw up anything else.
  • ky331

    5 Journeyman

    •

    15637 Posts

    •

    45080 Points

    1421

    0

    Posted July 13th, 2007 01:00

    I recently had a different.... but i believe "similar" problem... consider my story for what it's worth... and if you decide to try it, realize you're doing so at your own risk.   
    [You might want to contact McAfee first to see what they have to say about this idea]
     
    I changed firewalls (from Windows to Comodo) but couldn't get Windows Security Center to acknowledge the change.  Searching the Comodo web-site, I located a thread that indicated the probable explanation was that my "Repository" had most likely become corrupted.  
     
    They gave a link to a suggested  DOS/command-line  procedure
     
    1) to (temporarily) turn off Windows Management Service (WMS):
    net stop winmgmt
     
    2) to remove the exisiting Repository:
    rd /S /Q %systemroot%\system32\wbem\Repository
     
    3) and then to restart WMS: 
    net start winmgmt
     
    4) A message later in that thread indicated a REBOOT was required  in order to get Windows to re-build the repository folder.
     
    [ I modified their procedure, by renaming (rather than removing) the existing Repository... I figured this was a reasonable precaution, just in case their suggestion didn't work].
     
    And it worked... at least for me.   I can't say it will work for everyone, but it's something to keep in the back of your mind.


    Message Edited by ky331 on 07-14-2007 05:51 PM