I just replied to another one of these. It seems odd that malware would target one specific printer model, but we'll see what turns up.

Please download DDS and save it to your desktop.

• Disable any script blocking protection
• Double click dds.scr to run the tool.
• When done, DDS.txt will open.
• Click Yes at the next prompt for Optional Scan.
• Save both reports to your desktop.

---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt

Attach the following report to your post by clicking the Options tab at the top of your post. Add/Update. Click the BROWSE botton to browse to where you saved the file  Attach.txt, and click SAVE

If you have a problem attaching the file, please let me know what the error is. If you cannot attach, simply open the file and post the text as a reply. Thanks.

ok - thanks for responding.  Ihave attached the 2nd file and here is the output of DDS:

DDS (Version 1.0) - NTFSx86 
Run by Bob at 19:04:45.04 on Wed 11/19/2008
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.1022.403 [GMT -5:00]

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\PROGRA~1\EZPASS~2\EZPASS~1.EXE
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\NETGEAR GA311 Adapter\GA311.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Documents and Settings\Bob\My Documents\Downloads\dds.scr

============== Psuedo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mStart Page = hxxp://www.dell4me.com/myway
uInternet Connection Wizard,ShellNext = hxxp://www.dell4me.com/myway
uInternet Settings,ProxyOverride = localhost;*.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - c:\program files\common files\symantec shared\coshared\browser\1.7\NppBho.dll
BHO: {387EDF53-1CF2-4523-BC2F-13462651BE8C} - c:\windows\system32\BhoCitUS.dll
BHO: {5CA3D70E-1895-11CF-8E15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\3.1.807.1746\swg.dll
TB: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
TB: {90222687-F593-4738-B738-FBEE9C7B26DF} - c:\program files\common files\symantec shared\coshared\browser\1.7\UIBHO.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [LogitechSoftwareUpdate] "c:\program files\logitech\video\ManifestEngine.exe" boot
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\RegistryBooster.exe /S
mRun: [CTSysVol] c:\program files\creative\sound blaster live! 24-bit\surround mixer\CTSysVol.exe /r
mRun: [P17Helper] Rundll32 P17.dll,P17Helper
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [EZPassword] c:\progra~1\ezpass~2\EZPASS~1.EXE
mRun: [dlbxmon.exe] "c:\program files\dell photo aio printer 962\dlbxmon.exe"
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [osCheck] "c:\program files\norton internet security\osCheck.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [WrtMon.exe] c:\windows\system32\spool\drivers\w32x86\3\WrtMon.exe
mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe
mRun: [PCSuiteTrayApplication] c:\program files\nokia\nokia pc suite 6\LaunchApplication.exe -startup
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_05\bin\jusched.exe"
dRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ga311s~1.lnk - c:\program files\netgear ga311 adapter\GA311.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\norton~1.lnk - c:\program files\norton systemworks\norton goback\GBTray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Send To &Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {4C730913-3961-439b-83D5-F4E445520422} - c:\program files\citi virtual account numbers\CitiVAN.exe
IE: {5E638779-1818-4754-A595-EF1C63B87A56} - c:\program files\norton systemworks\norton cleanup\WCQuick.lnk
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {4C730913-3961-439b-83D5-F4E445520422} - c:\program files\citi virtual account numbers\CitiVAN.exe
IE: {5adfc360-bf71-11d3-95f2-004854602759} - {B6339F40-CDFE-11D3-95F2-004854602759} - c:\program files\ez password manager\EZpmie.dll
IE: {5E638779-1818-4754-A595-EF1C63B87A56} - c:\program files\norton systemworks\norton cleanup\WCQuick.lnk
IE: {860d83a0-ce04-11d3-95f2-004854602759} - {B6339F42-CDFE-11D3-95F2-004854602759} - c:\program files\ez password manager\EZpmie.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: {091EB208-39DD-417D-A5DD-7E2C2D8FB9CB} - c:\progra~1\wifd1f~1\MpShHook.dll

============= SERVICES / DRIVERS ===============

R2 AdobeActiveFileMonitor6.0;Adobe Active File Monitor V6;c:\program files\adobe\photoshop elements 6.0\PhotoshopElementsFileAgent.exe [2007-9-11 124832]
R2 BCMNTIO;BCMNTIO;\??\c:\progra~1\checkit\diagno~1\BCMNTIO.sys [2006-5-21 3744]
R2 LANPkt;Realtek LANPkt Protocol;c:\windows\system32\drivers\LANPkt.sys [2003-9-17 8440]
R2 MAPMEM;MAPMEM;\??\c:\progra~1\checkit\diagno~1\MAPMEM.sys [2006-5-21 3904]
S2 mrtRate;mrtRate; []
S3 3CCMUSB;3Com HomeConnect Cable Modem External with USB Driver;c:\windows\system32\drivers\3ccmusb.sys [2005-2-25 28864]
S3 Diag69xp;Diag69xp;c:\windows\system32\drivers\Diag69xp.sys [2003-8-15 11237]

=============== Created Last 30 ================

2008-11-19 18:28 

Sorry - I thought it had attached, but I could not succeed this time either. Here is the paste.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Version 1.0)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 2/21/2005 5:57:53 PM
System Uptime: 11/19/2008 4:21:57 PM (3 hours ago)

Motherboard: Dell Inc.           |  | 0U7077
Processor:               Intel(R) Pentium(R) 4 CPU 3.20GHz | Microprocessor | 3192/800mhz
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04 | DELL   - 7 | A04 | 1/9/2005 7:00:00 PM

==== Disk Partitions =========================

C: is FIXED (NTFS) - 145 GiB total, 108.033 GiB free.
D: is CDROM (CDFS)
E: is CDROM (CDFS)
F: is CDROM (CDFS)
G: is Removable
H: is Removable

==== Disabled Device Manager Items =============

Class GUID: {EEC5AD98-8080-425F-922A-DABF3DE3F69A}
Description: Nokia Windows Portable Device Driver
Device ID: ROOT\WPD\0000
Manufacturer: Nokia
Name: Bob's phone
PNP Device ID: ROOT\WPD\0000
Service: WUDFRd

Class GUID: {EEC5AD98-8080-425F-922A-DABF3DE3F69A}
Description: Nokia 6102 andy
Device ID: ROOT\WPD\0001
Manufacturer: Nokia
Name: Nokia 6102 andy
PNP Device ID: ROOT\WPD\0001
Service: WUDFRd

==== System Restore Points ===================

RP1237: 8/22/2008 4:34:22 PM - Software Distribution Service 3.0
RP1238: 8/23/2008 7:14:08 PM - System Checkpoint
RP1239: 8/24/2008 9:00:56 PM - System Checkpoint
RP1240: 8/25/2008 9:47:59 PM - System Checkpoint
RP1241: 8/26/2008 10:20:55 PM - System Checkpoint
RP1242: 8/27/2008 7:42:54 PM - Software Distribution Service 3.0
RP1243: 8/29/2008 7:02:05 AM - Software Distribution Service 3.0
RP1244: 8/30/2008 7:47:24 AM - System Checkpoint
RP1245: 8/31/2008 9:35:24 AM - System Checkpoint
RP1246: 9/1/2008 2:23:35 PM - System Checkpoint
RP1247: 9/2/2008 7:14:42 PM - System Checkpoint
RP1248: 9/3/2008 7:05:34 AM - Software Distribution Service 3.0
RP1249: 9/4/2008 7:40:23 AM - System Checkpoint
RP1250: 9/4/2008 4:43:31 PM - Software Distribution Service 3.0
RP1251: 9/7/2008 8:13:19 PM - Software Distribution Service 3.0
RP1252: 9/8/2008 8:15:37 PM - System Checkpoint
RP1253: 9/9/2008 8:18:04 PM - System Checkpoint
RP1254: 9/9/2008 10:03:02 PM - Software Distribution Service 3.0
RP1255: 9/11/2008 6:28:50 AM - System Checkpoint
RP1256: 9/12/2008 7:44:04 AM - System Checkpoint
RP1257: 9/13/2008 7:15:44 AM - Software Distribution Service 3.0
RP1258: 9/14/2008 7:54:55 AM - System Checkpoint
RP1259: 9/15/2008 9:45:46 AM - System Checkpoint
RP1260: 9/16/2008 8:15:24 PM - System Checkpoint
RP1261: 9/17/2008 4:10:49 AM - Software Distribution Service 3.0
RP1262: 9/18/2008 7:25:03 AM - System Checkpoint
RP1263: 9/19/2008 7:00:04 AM - Software Distribution Service 3.0
RP1264: 9/21/2008 4:17:32 PM - System Checkpoint
RP1265: 9/22/2008 4:36:52 PM - System Checkpoint
RP1266: 9/23/2008 8:15:30 PM - System Checkpoint
RP1267: 9/24/2008 6:38:27 AM - Software Distribution Service 3.0
RP1268: 9/26/2008 7:25:42 AM - Software Distribution Service 3.0
RP1269: 9/26/2008 10:04:47 AM - Removed Adobe Reader 7.1.0
RP1270: 9/26/2008 10:05:28 AM - Installed Adobe Reader 9.
RP1271: 9/27/2008 12:27:37 PM - System Checkpoint
RP1272: 9/28/2008 1:18:15 PM - System Checkpoint
RP1273: 9/29/2008 6:13:48 PM - System Checkpoint
RP1274: 10/1/2008 6:58:08 AM - System Checkpoint
RP1275: 10/2/2008 7:40:59 AM - System Checkpoint
RP1276: 10/3/2008 7:58:10 AM - Software Distribution Service 3.0
RP1277: 10/4/2008 6:35:11 PM - System Checkpoint
RP1278: 10/6/2008 11:31:31 AM - System Checkpoint
RP1279: 10/7/2008 12:30:38 PM - Software Distribution Service 3.0
RP1280: 10/9/2008 6:58:05 PM - Software Distribution Service 3.0
RP1281: 10/10/2008 5:43:27 PM - Software Distribution Service 3.0
RP1282: 10/12/2008 10:55:21 AM - System Checkpoint
RP1283: 10/13/2008 8:18:13 PM - System Checkpoint
RP1284: 10/14/2008 9:53:20 PM - System Checkpoint
RP1285: 10/16/2008 6:48:44 AM - System Checkpoint
RP1286: 10/16/2008 7:00:25 AM - Software Distribution Service 3.0
RP1287: 10/17/2008 7:00:14 AM - Software Distribution Service 3.0
RP1288: 10/18/2008 3:49:31 PM - System Checkpoint
RP1289: 10/19/2008 4:01:07 PM - System Checkpoint
RP1290: 10/21/2008 7:00:18 AM - Software Distribution Service 3.0
RP1291: 10/24/2008 7:00:10 AM - Software Distribution Service 3.0
RP1292: 10/24/2008 1:44:16 PM - Software Distribution Service 3.0
RP1293: 10/24/2008 1:47:37 PM - Software Distribution Service 3.0
RP1294: 10/25/2008 2:54:06 PM - System Checkpoint
RP1295: 10/27/2008 7:41:37 AM - System Checkpoint
RP1296: 10/28/2008 8:29:00 AM - System Checkpoint
RP1297: 10/29/2008 7:00:22 AM - Software Distribution Service 3.0
RP1298: 10/30/2008 7:42:31 AM - System Checkpoint
RP1299: 10/31/2008 7:00:27 AM - Software Distribution Service 3.0
RP1300: 11/1/2008 8:01:49 AM - System Checkpoint
RP1301: 11/2/2008 2:08:06 PM - System Checkpoint
RP1302: 11/3/2008 4:09:42 PM - System Checkpoint
RP1303: 11/5/2008 6:53:55 PM - Software Distribution Service 3.0
RP1304: 11/6/2008 3:15:35 PM - Software Distribution Service 3.0
RP1305: 11/7/2008 7:00:43 AM - Software Distribution Service 3.0
RP1306: 11/8/2008 11:37:02 AM - System Checkpoint
RP1307: 11/9/2008 2:35:17 PM - System Checkpoint
RP1308: 11/10/2008 6:09:40 PM - System Checkpoint
RP1309: 11/10/2008 10:26:42 PM - Installed Crash Analysis Tool
RP1310: 11/10/2008 10:46:52 PM - Software Distribution Service 3.0
RP1311: 11/12/2008 9:30:40 AM - System Checkpoint
RP1312: 11/13/2008 7:00:07 AM - Software Distribution Service 3.0
RP1313: 11/13/2008 7:36:51 AM - Software Distribution Service 3.0
RP1314: 11/14/2008 8:06:17 AM - System Checkpoint
RP1315: 11/15/2008 11:39:16 AM - System Checkpoint
RP1316: 11/16/2008 8:34:22 AM - Software Distribution Service 3.0
RP1317: 11/16/2008 9:47:13 AM - Unsigned printer driver Dell Photo AIO Printer 962 installed.
RP1318: 11/17/2008 10:14:18 AM - System Checkpoint
RP1319: 11/17/2008 8:20:25 PM - Unsigned driver install
RP1320: 11/17/2008 10:26:18 PM - Unsigned driver install
RP1321: 11/17/2008 11:02:15 PM - Removed Java(TM) 6 Update 2
RP1322: 11/19/2008 7:00:16 AM - Software Distribution Service 3.0

==== Installed Programs ======================

3Com HomeConnect Cable Modem External with USB
AceFTP 3 Freeware
Acrobat.com
Ad-Aware
Adobe AIR
Adobe Flash Player ActiveX
Adobe Photoshop Elements 6.0
Adobe Reader 9
America Online (Choose which version to remove)
AnswerWorks 4.0 Runtime - English
AppCore
Apple Mobile Device Support
Apple Software Update
ATI Control Panel
ATI Display Driver
AV
Banctec Service Agreement
Bonjour
Broadcom Advanced Control Suite 2
ccCommon
CheckIt  Diagnostics
Citi Virtual Account Numbers
Compatibility Pack for the 2007 Office system
Connection Keep Alive
Crash Analysis Tool
Creative EAX Console
Creative MediaSource
Creative Speaker Settings
Dell Driver Reset Tool
Dell Media Experience
Dell Media Experience Update
Dell Networking Guide
Dell Picture Studio v3.0
Dell Support
Dell Support 5.0.0 (630)
Dell System Restore
Device Control
Disney's Toontown Online
EZ Password Manager
Garmin Communicator Plugin
Garmin WebUpdater
Google Earth
Google Toolbar for Internet Explorer
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 2.0.2
Homestead SiteBuilder
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Intel Matrix Storage Manager
Intel(R) 537EP V9x DF PCI Modem
Internet Explorer Default Page
Introspection
iPod for Windows 2005-03-23
iTunes
J2SE Runtime Environment 5.0 Update 11
Jasc Paint Shop Photo Album
Jasc Paint Shop Photo Album 5
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) SE Runtime Environment 6 Update 1
Learn2 Player (Uninstall Only)
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech Desktop Messenger
Logitech Print Service
Logitech QuickCam Software
Logitech® Camera Driver
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.5
Modem Event Monitor
Modem Helper
Modem On Hold
MSN
MSRedist
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Musicmatch® Jukebox
NETGEAR GA311 Gigabit Adapter
NETGEAR GA311 Smart Wizard Utility
NetZeroInstallers
Nokia Connectivity Cable Driver
Nokia PC Suite
Norton AntiVirus
Norton Cleanup
Norton Confidential Browser Component
Norton Confidential Web Protection Component
Norton GoBack 4.1
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
Norton SystemWorks
Norton SystemWorks 2006 Basic Edition
Norton SystemWorks 2006 Basic Edition (Symantec Corporation)
Norton Utilities
NSW_DRM_COLLECTION
OpticFilm 7200
PC Connectivity Solution
Photo Click
Picasa 2
PowerDVD 5.3
Presto! ImageFolio 4
Presto! PageManager 7.10
Print to Fax
Quicken 2007
QuickTime
RealPlayer Basic
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
SilverFast UScan-SE 6.5.0r6
Simple Sudoku 4.1
Skype™ 3.8
Sonic DLA
Sonic RecordNow! Plus
Sonic Update Manager
Sound Blaster Live! 24-bit
SPBBC 32bit
Symantec KB-DocID:2003093015493306
Symantec Real Time Storage Protection Component
Symantec Technical Support Web Controls
SymNet
TurboTax 2005
TurboTax Deluxe 2007
TurboTax Deluxe Deduction Maximizer 2006
TurboTax ItsDeductible 2005
TurboTax ItsDeductible 2006
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
WD Backup
WebFldrs XP
WexTech AnswerWorks
WIDCOMM Bluetooth Software
Windows Defender
Windows Defender Signatures
Windows Driver Package - Nokia (WUDFRd) WPD  (03/19/2007 6.83.31.1)
Windows Driver Package - Nokia Modem  (02/15/2007 3.1)
Windows Driver Package - Nokia Modem  (11/03/2006 6.82.0.1)
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage v1.3.0254.0
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 11
Windows XP Service Pack 3
WinZip

==== Event Viewer Messages ===================

11/14/2008 7:03:57 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the Symantec Core LC service.

==== End Of File ===========================

I don't see any malware yet. Your Java is vulnerable with those old versions in there, so we might as well clean that up. We'll also see if MBAM finds anything hiding. First we'll take care of Java.

Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6.
• Scroll down to where it says The Java SE Runtime Environment (JRE) allows end-users to run Java applications. .
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• NOTE: As always during installations, beware of any pre-checked option to install the Microsoft's Live Search Toolbar.
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each of the Java versions.
  Close Add/Remove.
• 
  * In Windows Explorer, navigate to C:\Program Files\Java =this folder. Delete any subfolders.
  * Do NOT delete C:\Program Files\ JavaVM =this folder, if found!
  
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u10-windows-i586-p.exe to install the newest version.

Official JAVA Installation Instructions if needed.

Please download Malwarebytes' Anti-Malware from Here or from Here

• Make sure you are connected to the Internet.
• Double-click on Download_mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
• Update Malwarebytes' Anti-Malware
• Launch Malwarebytes' Anti-Malware

• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. :(see Note below)
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

• Please include a fresh HijackThis log as well.
  Notes:
  
  **If you encounter this message:"c:\program files\malwarebytes' Anti-Malware\mbamext.dll Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5" Click on ignore mbamext.dll
  
  **If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

OK - I cleaned up the Java versions and ran the MBAM - no  infections found.  Log is pasted below:

Malwarebytes' Anti-Malware 1.30
Database version: 1412
Windows 5.1.2600 Service Pack 3

11/19/2008 9:58:53 PM
mbam-log-2008-11-19 (21-58-53).txt

Scan type: Quick Scan
Objects scanned: 71021
Time elapsed: 42 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:04:37 PM, on 11/19/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\PROGRA~1\EZPASS~2\EZPASS~1.EXE
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\NETGEAR GA311 Adapter\GA311.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\NppBho.dll
O2 - BHO: CitiUS Shared Browser Helper Object - {387EDF53-1CF2-4523-BC2F-13462651BE8C} - C:\WINDOWS\system32\BhoCitUS.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [EZPassword] C:\PROGRA~1\EZPASS~2\EZPASS~1.EXE
O4 - HKLM\..\Run: [dlbxmon.exe] "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [WrtMon.exe] C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S
O4 - HKUS\S-1-5-18\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'Default user')
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: GA311 Smart Wizard Utility.lnk = C:\Program Files\NETGEAR GA311 Adapter\GA311.exe
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Citi - {4C730913-3961-439b-83D5-F4E445520422} - C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe
O9 - Extra button: Password - {5adfc360-bf71-11d3-95f2-004854602759} - C:\Program Files\EZ Password Manager\EZpmie.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {860d83a0-ce04-11d3-95f2-004854602759} - C:\Program Files\EZ Password Manager\EZpmie.dll
O9 - Extra 'Tools' menuitem: Manage Password - {860d83a0-ce04-11d3-95f2-004854602759} - C:\Program Files\EZ Password Manager\EZpmie.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {01CA75F1-054B-4A63-9221-C6926369EC52} (HS_live Control) - http://install.homestead.com/~site/InstallFiles/SIFiles/lpxlive/HS_live.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15015/CTSUEng.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/24.19/uploader2.cab
O16 - DPF: {5AA5A569-F96F-4628-A528-8B3698F558BB} (HS_live Control) - http://install.homestead.com/~site/InstallFiles/SIFiles/lpxlive/HS_live.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1162659228390
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://echat.us.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.18.37/ttinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15021/CTPID.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: dlbx_device - Unknown owner - C:\WINDOWS\system32\dlbxcoms.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\NPROTECT.EXE
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

--
End of file - 17172 bytes

I really do not think your printer issue is due to malware.  You can delete DDS from your Desktop and uninstall HijackThis using Add/Remove Programs. I suggest going to the Printers forum to see if they have any suggestions as to what might be causing the problem.

It would be good to keep Malwarebytes' Anti-Malware, keep it updated and use it to scan every so often for malware, or upgrade to the paid version for realtime scanning and auto updating.

The following suggestions are general prevention and are not customized for your computer. You may have already taken some of these steps, and depending on your current security, you may not need to implement all of these:

1. Visit Microsoft Update: Make sure that you have all the Critical Updates recommended for your operating system and IE. The first defense against infection is a properly patched OS. Microsoft's widows Update: http://v4.windowsupdate.microsoft.com/en/default.asp

2. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date. Note: Zone Alarm Firewall (by Checkpoint) has a free version http://www.zonelabs.com/store/content/company/products/trial_zaFamily/trial_zaFamily.jsp?lid=home_freedownloads

3.You might consider installing Mozilla / Firefox.
http://www.mozilla.com/en-US/

4. Do not use file sharing. Even the safest P2P file sharing programs that do not contain bundled spyware, still expose you to risks because of the very nature of the P2P file sharing process. By default, most P2P file sharing programs are configured to automatically launch at startup. They are also configured to allow other P2P users on the same network open access to a shared directory on your computer. The reason for this is simple. File sharing relies on its members giving and gaining unfettered access to computers across the P2P network. However, this practice can make you vulnerable to data and identity theft. Even if you change those risky default settings to a safer configuration, the act of downloading files from an anonymous source greatly increases your exposure to infection. That is because the files you are downloading may actually contain a disguised threat. Many very malicious worms and trojans, such as the Storm Worm, target and spread across P2P files sharing networks because of their known vulnerabilities.

5. Before using or purchasing any Spyware/Malware protection/removal program, always check the following Rogue/Suspect Spyware Lists. http://www.spywarewarrior.com/rogue_anti-spyware.htm http://www.malwarebytes.org/database.php

6. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/ ** UNcheck the option to install the Yahoo toolbar that is checked by default for the Standard version, or download the toolbar-free versions (Slim or Basic) when given the option for those.

7. Practice Safe Surfing with with TrendProtect by Trend Micro. This is not compatible with Firefox 3.0 yet. TrendProtect is a browser plugin that assigns a safety rating to domains listed in your search engine. TrendProtect also adds a new button to your browser's toolbar area. The icon and color of the button changes to indicate whether the page currently open is safe, unsafe, trusted, or unrated, or whether it contains unwanted content. The following color codes are used by TrendProtect to indicate the safety of each site. Red for Warning Yellow for Use Caution Green for Safe Grey for Unknown

8. You might consider installing SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html
It will:
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
Block spyware/tracking cookies in Internet Explorer and Mozilla Firefox.
Restrict the actions of potentially unwanted sites in Internet Explorer.
Tutorial here:http://www.bleepingcomputer.com/forums/tutorial49.html
Periodically check for updates

9. Here are some helpful articles:
"How did I get infected?"
http://www.bleepingcomputer.com/forums/topic2520.html

"I'm not pulling your leg, honest"
by Sandi Hardmeier
http://www.microsoft.com/windows/IE/community/columns/pulling.mspx

Dear Bugbatter,

Thanks for your help – if it had been malware issue, I would have been surprised as I have several active anti-virus and malware programs running. I think that I have a corrupted file or registry issue which I have to figure out.

Thanks again for time and effort.

You are most welcome. I'm glad we could  help.:emotion-1:

I agree with you.  It sounds like a corrupted file or registry to me, too. I hope you  can fix it.  Keep an eye on the Printers forum. They may have some suggestions.